9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2871-2880 out of 6255
ML
Michael Leatherwood
06/21/23
Nick was great
Nick was great. He was able to help me to figure out what was going on with my account, make the needed changes and saved me money.
AP
Aaron Phillips
06/20/23
Travis Branham is a great account…
Travis Branham is a great account manager who helps us get all the solutions we need!
TM
Theo M
06/20/23
"New customer setup"
What do you like best about Nextiva? The app and setup seem easy to use. I was a bt lost at first and didn't understand the user roles and licensing but the cleared it up for me. They also helped setting up the account to our specific needs. I havent gone live yet but from what Ive seen it should be easy.
H
Hakam
06/20/23
Decent but Lacking
For the most part, I like how everything works. The customer service is pretty prompt and helpful, and generally, I like our service. What I don't like is how unreliable our fax service is, and we have to constantly unplug our fax bridge and plug it back in as it goes out almost weekly, sometimes multiple times a week, which is a huge issue for a doctor's office that operates on paper charts only. The next issue I am having is every time we get a call, sometimes, it takes 5 seconds for ...
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M
Mary
06/20/23
Conner is awesome!
Conner is a pleasure to work with. He is very informative, responsive and helpful. Many times I throw "odd/off" questions his way and he always entertains them. I also appreciate his openness and honesty when it comes to certain situations that may need some additional attention.
KM
Kaitlyn McGuinness
06/20/23
Travis Branham is a great account…
Travis Branham is a great account manager, always super helpful, and fun to talk too
YS
Yanira S
06/20/23
Nick was awesome he handled everything…
Nick was awesome he handled everything with care and patience. He understood and addressed our concerns. He took care of our issues.
RA
Ranim A
06/20/23
"phenomenal customer service"
What do you like best about Nextiva? teamwork, every team will connect you to another team to continue the process What do you dislike about Nextiva?
G
Gene
06/20/23
Problem solved efficiently and…
Problem solved efficiently and professionally.
P
Paige
06/20/23
Able to quickly resolve my phone issue.
Date of experience: June 21, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].