9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2861-2870 out of 6255
AU
Anonymous User
06/22/23
"Prompt Response"
What do you like best about Nextiva? Response time was excellent. Matthew Kot was helpful and immediately took action to resolve our issue. What do you dislike about Nextiva?
AU
Anonymous User
06/21/23
"Nextiva VOIP"
What do you like best about Nextiva? Easy to set up and use, economical option. Good onboarding experience. What do you dislike about Nextiva?
AU
Anonymous User
06/21/23
"User Friendly Software"
What do you like best about Nextiva? The platform is super user friendly. Voicemail allows you to record through their software or your can upload your own recording. The call flows are great for small businesses trying to manage their incoming calls. Callers can be directed to recorded lines for basic information, freeing up time for office staff to do things other than just answering the phone all day.
D
Danna
06/21/23
The service rep Tammy asked all the right questions, found other conflicting issues and did not disconnect until we had everything resolved!
My friendly and knowledgably Service Rep Tammy! She asked all the right questions, found other conflicting issues and did not disconnect until we had everything resolved!
O
Olivia
06/21/23
Nate was incredible helpful
Nate was incredible helpful with my multiple questions regarding Nextiva. A prior customer service rep had accidentally given us some incorrect information but Nate was able to supply us with the correct answers in a timely manner and I really appreciated his time and help!
R
Richie
06/21/23
Kristi is the best!
Kristi P. was an amazing help, she was patient, kind, and had a friendly and fun personality when helping me out with my case.
J
Jaclyn
06/21/23
Great personal attention and customer service
I just wanted to give some kudos to the great experience we had with Mario Gamboa and our new platform implementation. He was well prepared for our setup, with much knowledge about our company and our current situation. He explained everything thoroughly, and extended our appt to accommodate us. This helped greatly, since we came across a few issues that we did not expect. Overall, Mario was great and made sure we completed everything on schedule. Thank you!
R
Rachelle
06/21/23
she was kind and patient
Date of experience: June 22, 2023
HI
Heather I
06/21/23
"Seamless"
What do you like best about Nextiva? It was exactly what I was looking for; an immediate solution without the headache. I called from a referral, and by the time I got off the phone, I had established a phone system for my agency ready for immediate use.
S
Scott
06/21/23
I did not get the answer I was looking…
I did not get the answer I was looking for from the tech and Nextiva being my phone provider. I wanted to purchase phone numbers for my two new locations, but cannot do with our paying for services which I do not need until my clinics open. I need number to start the credentialing for insurances. Catch 22. Tech was very friendly and explained everything.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].