9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2841-2850 out of 6255
J
Jeffie
06/25/23
Great Show of Patience by the agent
The agent was very kind and had a great amount of patience for me since I was not familiar with all the terminology and where to find information on the phone. She fixed the issue for me and got me back in business.
J
John
06/24/23
i was able to communicate with my…
i was able to communicate with my employee efficiently.
RE
Raimer E
06/23/23
"The ideal solution to enhance communication in small businesses"
What do you like best about Nextiva? In general, I am delighted with Nextiva's performance. It integrates many advantages for our business, including adapting capacity and communication services as needs arise quickly. It also provides the flexibility to add or remove users, adapt functions and expand the infrastructure without costly hardware investments or complex configuration modifications. One of the outstanding features of this software is its use of encryption technologies, data ...
Read more
RE
Raimer E
06/23/23
"The ideal solution to enhance communication in small businesses"
What do you like best about Nextiva? In general, I am delighted with Nextiva's performance. It integrates many advantages for our business, including adapting capacity and communication services as needs arise quickly. It also provides the flexibility to add or remove users, adapt functions and expand the infrastructure without costly hardware investments or complex configuration modifications. One of the outstanding features of this software is its use of encryption technologies, data ...
Read more
K
King
06/22/23
Clunky Nextiva
First, customer service agents were friendly and professional. No complaints there. That being said, Nextiva needs to get their systems and act together. Needed to change the credit card info on file for our account. I should be able to do this online. However, our dashboard is missing the key 'billing' link. That in itself is ridiculous. I called customer service. I talked with four different people, because each person I spoke with could not fix the problem and had to transfer me to ...
Read more
RS
Richard S
06/22/23
"Quick, Easy and to the point!"
What do you like best about Nextiva? Customer Service was excellent at setting us up and running within the hour. Prices are comparable to others. What do you dislike about Nextiva?
AE
Aimee Erich
06/22/23
Richard is very responsive and helpful
Richard is very responsive and helpful. He is a wonderful account manager to work with.
KS
Karl S
06/22/23
Good Tech support!! The techs always seem to work through…
The techs always seem to work through whatever the issue is until its resolved. I appreciate that.
AA
Andrea A
06/22/23
"Everyone was very helpful!"
What do you like best about Nextiva? The service that everyone provided and the setup didn't take much time either.. Very user-friendly. What do you dislike about Nextiva?
M
Matthew
06/22/23
Natliia was very helpful and was able…
Natliia was very helpful and was able to resolve my issue.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].