9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2831-2840 out of 6255
RW
Raleigh Wealth Solutions
06/25/23
Fantastic customer service and very…
Fantastic customer service and very sweet. She knew exactly how to resolve my issue and had a smile the entire time (seeing a smile on the phone, is not easy! - SHE made it very easy)
A
Ann
06/25/23
Friendly - Awesome!
Friendly, calm and lots of product knowledge.
NA
Nicholas A
06/25/23
Excellent customer experience
Customer support was great. They answered all questions and assisted with the service configuration. Highly recommend Nextiva.
L
Laurie
06/25/23
Excellent and quick service by Nick @ CR
Nick did a great job handling my issue.
TS
Tatum S
06/25/23
Kristi is the best!
Kristi is very knowledgeable, attentive, professional, courteous, thorough, and always ready to assist. We mainly communicate via email, even though I have her contact info, and her turnaround time is superb. Kristi is such a great asset to Nextiva and she represents the company well.
PC
Peyton Carswell
06/25/23
Richard Hernandez is always very…
Richard Hernandez is always very helpful and informative. I also greatly appreciate his response time always being in a timely manner.
DS
Darrell Scott
06/25/23
Our account manager Tavis Branham is…
Our account manager Tavis Branham is always available and the response time on any request is immediate. Additionally the tech support from Nextiva is incredible. Other companies should takes lessons from Nextiva on tech support
L
Lisa
06/25/23
The Technical Support Technician
The Technical Support Technician, Mahoud was very patient and resourceful. He provided me with greater understanding of navigating through the NexOSPortal and scheduling events and setting up of call groups.
J
Jake
06/25/23
Tech was awesome and assisted me with…
Tech was awesome and assisted me with fixing the issue quickly
M
Monica
06/25/23
Alina was wonderful to deal with this…
Alina was wonderful to deal with this morning.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].