9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2821-2830 out of 6255
LM
Luis M
06/26/23
"Very helpful staff!"
What do you like best about Nextiva? I called in about renting a new phone for my account and Matt was quick to resolve my questions and get the quotes over to my email.
P
Paul
06/26/23
the customer service was good and he…
the customer service was good and he try is best to resolve my issue
LS
Luke Scaramella
06/26/23
Nextiva Experience
Nick @ CR did a great job in solving my many issues I had with my bill. He went above and beyond to stay involved and help and I expect him to follow through in 5 months like we discussed. He called me numerous time and learned of what my issues was and worked hard to solve it. Case #02168808
BA
B. A. Yeatts
06/26/23
First of all
First of all, I got a live person after just a few rings. Then, Miguel, the service representative was very helpful and pleasant; he put me on a brief hold and then returned with an answer to my question. In passing conversation I mentioned a problem I was having with unwanted faxes and he offered/transferred me to another department for help. I was pleased by the level of customer service.
CL
Catherine L
06/26/23
Nick in Customer Relations
Nick readily understood our requested account updates and helped facilitate all. He explained the process in a detailed and accurate manner, so expectations and timeline were clear. He also continued to follow up on requests that required tech support, to be sure everything was completed. Outstanding support and follow up!
GD
Gustavo De La Torre
06/26/23
Nick is a true professional!
Nick is a true professional!! Provided extreme care in my business needs requests. Definitely! A Great Team Member at Nextiva!! Nick Thank You Again gor a superb job!!
A
Ashley
06/26/23
very helpful and quick to do what i…
very helpful and quick to do what i needed to be done.
BA
B. A. Yeatts
06/26/23
First of all
First of all, I got a live person after just a few rings. Then, Miguel, the service representative was very helpful and pleasant; he put me on a brief hold and then returned with an answer to my question. In passing conversation I mentioned a problem I was having with unwanted faxes and he offered/transferred me to another department for help. I was pleased by the level of customer service.
AS
Ariana Sadwick
06/25/23
Wish I found Nextiva sooner
Seamless tech, an easy onboarding, and nice and well-versed team. I wish I switched sooner!
C
Cherish
06/25/23
Easy and effective
Was put on hold for a bit . But once I got through to tech-support, they handled it quickly, efficiently and respectfully. I had a great experience.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].