9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2811-2820 out of 6255
DD
Danielle D
06/28/23
"Great Services Managing multiple locations with one Platform!"
What do you like best about Nextiva? Nathan Kramer has made my transition seamless and easy. He is always a call or e-mail away! Helping me manage is what means the most to me. We all hold a lot of daily responsibilities; I can count on Nathan every time!
CN
Chuong N
06/28/23
"Great Onboarding and Account Rep"
What do you like best about Nextiva? I have used various services and vendors throughout my professional career, and what makes Nextiva using it great, despite some of the challenges, is working with Kristi, our account manager. From the moment we began our collaboration, Kristi displayed unparalleled professionalism, expertise, and dedication. She consistently went above and beyond to ensure that all of our needs were met. Her commitment to customer satisfaction is noticed. I highly ...
Read more
ML
Mary L
06/28/23
"Great!"
What do you like best about Nextiva? Great customer service. Nice patient team. They were all very nice and helpful. I will recommend this service to anyone I know that has a customer service business.
KM
Kaitlyn Mcguinness
06/28/23
Loved working with Travis Branham!!!
Date of experience: June 29, 2023
AU
Anonymous User
06/27/23
"Great VOIP!!!"
What do you like best about Nextiva? I love that Nextiva is HIPAA-compliant. Allowing our practice to text message patients is an exceptional solution for healthcare providers. It's user-friendly interface and seamless integration with Microsoft Office 365 make it a top choice for any organization looking to streamline their communication channels.
JM
James M
06/27/23
"The best online experience I've ever had!"
What do you like best about Nextiva? I loved the whole process with Nextiva! Everyone was nice, fast, and provided excellent customer service. No question went un-answered.
J
Joe
06/27/23
Kristi Poehls is the best!
Whenever I have issues Kristi Poehls is quick to respond even if its not technically her job. Its nice to know I have a person that I can get in touch with and rely on to help.
AU
Anonymous User
06/27/23
"Onboarding with Nextiva"
What do you like best about Nextiva? While I have yet to use the actual phone system, I have completed the onboarding. I have had great customer service every step of the way. I have been impressed with the service.
MP
MD Preferred Solutions
06/26/23
phone return
Nick was polite and efficient and easy to understand
IE
Ivonne E
06/26/23
Great Customer Service was received…
Great Customer Service was received from Travis Branham. He is very helpful and thorough with Nextiva programs and services.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].