9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2801-2810 out of 6255
TS
Tatum S
06/29/23
"Kristi is simply amazing!"
What do you like best about Nextiva? The support from the staff, the support webpage, and the turnaround time for assistance and responses. What do you dislike about Nextiva?
PM
Patrick M
06/29/23
"They were able to fill multiple needs for my office fax and phone and text."
What do you like best about Nextiva? They have an e fax and it is easy to use their system What do you dislike about Nextiva?
AB
ankur bhardwaj
06/29/23
Exceptional Service from an Outstanding Account Representative
I'm writing this review to highlight the exceptional service I've received from our account representative Kristi Poehls. In my experience, a successful account representative should be professional, knowledgeable, responsive, and understanding of their client's needs, and Kristi Poehls has consistently demonstrated these qualities in all our interactions. What sets Kristi Poehls apart is her deep understanding of our business needs and challenges. She always takes the time to learn about ...
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JD
Jennifer deSpain
06/29/23
Nick @ CR
Nick @ CR - 02176356 (case #) was extremely helpful and diligent in following up with us to make sure we were being take care of. He called and emailed us multiple times to either keep us informed or check on us.
RM
Robert M
06/29/23
"Nextiva is EASY"
What do you like best about Nextiva? I've been through the onboarding processes with Nextiva, more than once. I've utilized the same sales rep each time. He is patient through the decision making process and makes it "easy" to decide what is needed. When comparing services, it "easy" to identify the value Nextiva offers over their competitors. It is "easy" to set up the initial account and port numbers. Finally, Nextiva is "easy" on your pocket book. When you compare the cost of phone ...
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AU
Anonymous User
06/29/23
"Nextiva works as it should"
What do you like best about Nextiva? The calls that I make are usually well-connected and hardly ever drop due to a lack of service from Nextiva themselves. Nathan Kramer has been helpful in making sure out service is at the right spot for the company.
AP
Anne P
06/28/23
"Great customer service"
What do you like best about Nextiva? I like that once machines and services are set up, things just work. My interactions with customer service have been in regards to account changes and new user set up and I have only had positive experiences with our rep. He is kind, friendly and gets the job done.
K
Kam
06/28/23
Travis Branham was awesome!!
Date of experience: June 29, 2023
AU
Anonymous User
06/28/23
"Nextiva is very helpful"
What do you like best about Nextiva? Kristi Poehls handles our problems fast. What do you dislike about Nextiva?
LF
Law Firm
06/28/23
My customer service experience with Machelle Couch
My customer service experience with Machelle Couch was excellent! She quickly helped me sort through and resolve several issues. I'm very glad I was directed to her!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].