9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 271-280 out of 6255
BW
Barry White
08/29/24
Representative was very patient
Representative was very patient. He walked me through everything. Very pleasant experience!
MP
Mahesh Patel
08/29/24
Excellent customer service and guidance…
Excellent customer service and guidance throughout the setup process
DH
Deb Heuer
08/29/24
My husband recently passed away and I…
My husband recently passed away and I contacted customer service where I spoke with Luis. He was very thoughtful and helped me to cancel this service with great ease. He has a professional and calming manner about him.
RR
Rogelio Robles
08/28/24
Great customer service
Great customer service! Easy to set up!
LT
Luke Thompson
08/28/24
My request was followed up very…
My request was followed up very quickly. I also appreciated the phone call confirming I received the quote.
LP
Laurie Passard
08/27/24
Nextiva does a great job of the…
Nextiva does a great job of the onboarding process. Very friendly staff and so helpful with the set up.
ML
Miles L
08/27/24
Their on-boarding team was awesome
Their on-boarding team was awesome. Maryna and George were very helpful, patient and thorough!
DE
Dan E
08/26/24
Deceptive crooks that suck your money
We cancelled our account and ported out 3 months ago and are still being charged. I called in to cancel our account and they auto renewed our contract without our consent. We signed a 12 month contract in 2022. We ported out before the contract expired and they kept the account active only to lock us in without confirmation.
VA
Vahe Avetisyan
08/26/24
very good service
Date of experience: August 26, 2024
CD
Charlie Darrien
08/26/24
Service is terrible and not worth it.
I wish I could give this phone service zero stars because that’s what they truly deserve. My experience with them has been nothing short of a nightmare. I requested to cancel my subscription, and they assured me it would be done promptly. Well, that was a lie. Not only did they fail to cancel my subscription as promised, but their customer service is also the worst I have ever encountered. Every time I tried to reach out for help, I was met with unhelpful, uninformed representatives who ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].