9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 261-270 out of 6255
CS
Chris S
09/03/24
Ian Myers recently helped me onboard a…
Ian Myers recently helped me onboard a company with hundreds of phone/fax numbers and multiple locations across the US onto the Nextiva platform and the experience was seamless and stress free. I wanted the migration done as soon as possible since Nextiva service was such a substantial cost savings. We went from signing the paperwork to being fully migrated in 1 month flat. Ian and the Nextiva team have the migration process down to such a science that we didn't have a single minute of ...
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RB
Rachel Booth
09/03/24
Easy process and friendly team
I was very surprised at how friendly, professional and helpful the team members were with assisting me with making the purchase and the installation process. It was such an easy process and it was completed all within one phone call.
C
Casper
09/02/24
Stay away, poor technology and service
Stay away. They will tell you whatever needed to get you to sign up with them. Once you do, forget about getting service. They will get back to you,but won't solve anything. When we signed up, they promised us we will have text approved as per the new guidelines within 21 days, it has been 4.5 months, we still don't have text and no update on when we will get approved. ( Approval is done by a third party, but it is based on the application submitted, other companies do a much better and ...
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SC
S C
08/30/24
Incredible, they really will work with you.
Shockingly surprised in a positive way. It was unfortunate I had to cancel my service due to special circumstances, however the cancellation process went way better than I expected. The cancellation customer service rep spoke clear native English, had a soft voice, and was easy to talk to. Genuinely cared about my circumstance and spoke with managers to find a solution which I was happy with and was no hassle at all, handled in a few short minutes. It's hard to find customer service like ...
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VC
Viviana Clark
08/30/24
Before paying for the product make sure…
Before paying for the product make sure that the Nextiva application is compatible with your computer. Because we did the whole process, paid, the person realized that the web application of Nextiva did not work so I had to download the desktop version. Then to see more options could not. Call customer service was 20 minutes of waiting for someone to attend to me. The person escalated the case to the engineer and the engineer's answer was basically that no was not the problem of Nextiva if ...
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MS
Marcie Schwartz
08/30/24
I appreciated their patience in helping…
I appreciated their patience in helping me understand their product. Also the person that assisted me to actually set up my account was excellent - patient, knowledgeable. I also appreciated that they honored the prices I saw on one of their 'partner' sites. I didn't give a 5 star review due to me needing to email them twice, on two different occasions, to get my answers to my questions. I was assigned a new person who did immediately answer my additional questions, which was much appreciated.
JK
Jack Ketterle
08/30/24
Great customer service
Great customer service, he explained everything I need to know.
KF
Kevin Fleiasher
08/30/24
Everything went smoothly
Everything went smoothly
SP
Steven Perry
08/29/24
Very good job so far
Very good job so far. Thanks
CK
Caleb Knight
08/29/24
Great Job
Devon was great with all communication and made it easy to get connected, and Daria was quick and efficient with the set up process.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].