9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2781-2790 out of 6255
NT
Nathan T
07/05/23
"Very Good"
What do you like best about Nextiva? They made the process very smooth, offered competitive pricing, and made setup extremely streamlined! What do you dislike about Nextiva?
KJ
Katrina J
07/03/23
"Realistic Feedback from an Admin/Super User"
What do you like best about Nextiva? The ease of use makes the training and setup much easier. The product is very reliable with minimum downtime. I like the click-to-dial feature. I like the search functionality of the address book.
AU
Anonymous User
07/03/23
"It's easy to get and set up"
What do you like best about Nextiva? Their system for setting up the new phone tree is about as easy and user friendly as a system can get, with a literal phone tree right in front of you and options to click through to get everything working. If that is not simple enough, their on oarding team will walk you through it all, anyway.
AA
Allaine A
07/03/23
"Nextiva"
What do you like best about Nextiva? Very easy to use and friendly for new users in this application. Transferring calls is not a problem; all voicemails are also notified via email. Such a great app!
IT
Isabella T
07/03/23
"Best application for managing incoming calls in the work force"
What do you like best about Nextiva? I love the simplicity of the tools and software. This app has improved productivity by assisting in the call flow. What do you dislike about Nextiva?
YB
Yeticet B
07/03/23
"Clinical care coordinator"
What do you like best about Nextiva? great experience to talk with client. Patient reported great use of the plataform What do you dislike about Nextiva?
AU
Anonymous User
07/03/23
"It's easy to get and set up"
What do you like best about Nextiva? Their system for setting up the new phone tree is about as easy and user friendly as a system can get, with a literal phone tree right in front of you and options to click through to get everything working. If that is not simple enough, their on oarding team will walk you through it all, anyway.
JK
James Kidd
07/02/23
Nextiva saved us time and money while providing a great experience.
Nextiva solved all the problems we were having with our old digital phone system. It's ease of use and capabilities of tying all of our locations together have been outstanding. They also saved us money!
S
SG
07/02/23
Awesome Job
Very helpful, got our issue sorted out. - On an unrelated note, I don't like that this page has Facebook trackers. I would normally close the page and not finish the survey, but Nick was really helpful and I want to make sure he gets credit for it.
KB
Kim B
07/02/23
I am so grateful for the excellent…
I am so grateful for the excellent support and customer service Nextiva continues to offer. I appreciate being treated as a valued customer.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].