9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2761-2770 out of 6255
AU
Anonymous User
07/10/23
"Web app issue resolved quickly"
What do you like best about Nextiva? Nextiva is accessible and responsive. Being a new customer has impressed me with the concern for the customer journey. What do you dislike about Nextiva?
DW
Donny W
07/10/23
"Nextiva tricked me into a 36 months auto renew contract"
What do you like best about Nextiva? Nextiva has a user -friendly interface that's easy to use. What do you dislike about Nextiva?
AU
Anonymous User
07/10/23
"FAIRLY HAPPY SO FAR"
What do you like best about Nextiva? It works with our CRM, Zoho. It makes it easy to keep everything seamless. What do you dislike about Nextiva?
KD
Keith DeLong
07/09/23
Experience working with Jonny
The process from understanding options to final implementation went very well and our whole team was impressed. Everything happened as scheduled and the whole facility is very happy with the new system.
M
Mary
07/08/23
Great Customer Service
I recently had the pleasure of dealing with an agent who assisted me in closing my account. I was thoroughly impressed with their helpfulness, pleasant demeanor, and genuine efforts to retain me as a client. Although I ultimately decided to close my account, the agent gracefully accepted my decision without any pressure. They maintained professionalism and never made me feel like an inconvenience. In conclusion, I highly recommend this agent for their exceptional customer service skills and ...
Read more
SS
Sarah S
07/07/23
"All in one place!"
What do you like best about Nextiva? I was surprised to discover the various capabilities Nextiva has to offer. From call identification, call tracking and a multi-line phone system for our office, Nextiva also offers texting capabilities and Customer Relation management (CRM) software.
HS
Heather S
07/07/23
"Great Service, but some glitches"
What do you like best about Nextiva? Nexitva support is amazing and always fixes our issues right away if we have any. It is also great to integrate their app with hard phones so our remote team members and on-site team members can work seamlessly.
RF
Renato Francisco A
07/07/23
"It is fast, effective."
What do you like best about Nextiva? The connection that you have with other people is what makes it unique. It is very useful due to the fact that we have several calls in the day and the people requests for our help.
AU
Anonymous User
07/07/23
"Great service and easy to use Apps"
What do you like best about Nextiva? I would say that the ability to make adjustments to the call flow/programming, users, admin on the client end is extremely helpful. So much better than the old!
WW
wendy w
07/07/23
"Solid Service, Good Prices and Service Support"
What do you like best about Nextiva? Comprehensive set of products for a good price. What do you dislike about Nextiva?
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].