9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2751-2760 out of 6255
AU
Anonymous User
07/10/23
"Excellent when tied to Ethernet, awful when running off of App on cell phone"
What do you like best about Nextiva? The customer support team is patient and knowledgable. I have no issues using the VoIP Polycom phones, the have excellent call quality!
CK
Chris K
07/10/23
"Great Phone Service!!"
What do you like best about Nextiva? We have used the Nextiva service for over a year now. It has been a significant upgrade to traditional business phone service. I enjoy using the desktop app in the office to make calls, track the history of calls, record notes of calls, and text replies.
TG
Tina G
07/10/23
"Always seems to be an issue I need help correcting."
What do you like best about Nextiva? App to answer from cell or computer is a nice feature. What do you dislike about Nextiva?
GK
Gretchen K
07/10/23
"The changes we needed to make were complete in a timely manner and the system is working correctly"
What do you like best about Nextiva? The ease of access to support staff, Making changes are very easy to coplet What do you dislike about Nextiva?
M
ME
07/10/23
Jay was very pleasant and provided…
Jay was very pleasant and provided excellent customer service even though I was terminating my service.
KA
Kaela A
07/10/23
"Support Exceeded My Expectations"
What do you like best about Nextiva? Their support is the best I've ever dealt with. I work with support for different providers, and no one has exceeded my expectations like Nextiva. Their hold times are minimal, and you can reach out to support in a more convenient way. Whether via email, chat or phone, their support staff goes above and beyond to resolve your issues. They also take the time to explain the problem and how you can fix it in the future.
CG
Chelsey Getty
07/10/23
Nick is on the ball and addressed all…
Nick is on the ball and addressed all my questions in a timely manner 02197307
AU
Anonymous User
07/10/23
"Very easy to use, love the service"
What do you like best about Nextiva? I like how easy it is to block calls. This makes my job very easy and fun when I get to block lots of callers its the absolute best part of my day everyday just can't wait.
JM
Julia M
07/10/23
"Improve your business phone line with Nextiva"
What do you like best about Nextiva? I have been incredibly impressed with Nextiva's customer support. Last night, two different technicians provided me with excellent assistance when I was having trouble getting my phone system up and running. Their in-depth knowledge of the problem at hand enabled them to quickly identify what needed to be done to resolve the issue, which made all the difference. The level of dedication they have shown is unparalleled and has left me speechless! Although ...
Read more
DS
Darryl S
07/10/23
"Excellent Set up and Onboarding Experience"
What do you like best about Nextiva? Everyone from the chat person on the web page to the lady who helped onboard, was accommodating and knowledgeable about the product. I appreciate the swift set up and now we are taking calls!
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].