9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2741-2750 out of 6255
SM
Saif Maknojia
07/12/23
Thomas was very friendly and easy to…
Thomas was very friendly and easy to work with. Setup on account and technical service was quick and easy. Would highly recommend Thomas and Nextiva for your telephone/fax needs for business.
BC
Brandi C
07/11/23
"I enjoy the phone service and have very little problems with the service and phones."
What do you like best about Nextiva? Customer service is always helpful and pleasant to speak with. They are very knowledgeable and accommodating What do you dislike about Nextiva?
MP
Matthew P
07/11/23
"Complicated user interface and unreliable system"
What do you like best about Nextiva? it looks/maybe cheap other things are not good What do you dislike about Nextiva?
SH
Sarah H
07/11/23
"I had to call 3 times and ended up finishing my account myself."
What do you like best about Nextiva? The most helpful thing about Nextiva is the staff most of the are very kind and attentive. What do you dislike about Nextiva?
AU
Anonymous User
07/11/23
"Great customer service!"
What do you like best about Nextiva? I just signed up with Nextiva. And not only are their services great, but their customer support is exceptional! Absolute loved the wide variety of features they offer.
AU
Anonymous User
07/11/23
"Nextiva has been a solid VOIP Service"
What do you like best about Nextiva? Nextiva's service availability has been top notch. Calls and quality are consistently clear and reliable, and dropped calls are not a thing we ever have to deal with.
SG
Sarah G
07/11/23
"Nextiva is a great system in theory"
What do you like best about Nextiva? I love the ability to reach support when needed. It is a very versatile VOIP system that is customizable to any business. The changing call flow and integration are very useful.
TJ
Tim J
07/11/23
"Empty promises and difficult to cancel services"
What do you like best about Nextiva? They have a mobile app. They have a dashboard to manage the users.
KH
Kayla H
07/11/23
"great people and easy set up"
What do you like best about Nextiva? Ease of use and the team behind it I really appreciate that. What do you dislike about Nextiva?
BE
Barry Ellis
07/10/23
I'm always impressed with how quickly…
I'm always impressed with how quickly our issues are resolved.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].