9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2731-2740 out of 6255
JH
Joe H
07/13/23
"Great Experience from Start to Finish"
What do you like best about Nextiva? The simple sale process, onboarding, and setup. And an excellent monthly price with no contracts. What do you dislike about Nextiva?
FF
Fox F
07/13/23
"Very helpful staff, quality service"
What do you like best about Nextiva? Everything is in one place. I like the fact that I can get the calls in a variety of ways: desktop, app, or ringing on my device. Other competitors are lacking. Also, I like how with the new TCR requirements for texting Nextiva realizes sole proprietors using conversational texts and does not require registration. RingCentral was a long drawn out process that took weeks, all while having clients wondering why they couldn’t reach me.
CM
Chris McCracken
07/13/23
Supportive Sales Process
My assigned account executive, Leif Pilegaard, was super supportive during the sales process. He answered my numerous questions about Netiva, features, setup, and pricing. I felt comfortable making the decision to choose Nextiva because of his commitment. I can't wait to try Nextiva as our new business communications platform.
PW
Phillip Wright
07/13/23
I have been trying to take care of this…
I have been trying to take care of this issue for a month and Ricky got on the phone quickly and was able to take care of the issue in a timely maner
HA
Hanna A
07/13/23
"Excellent customer service, easy to communicate with set up my account in minutes"
What do you like best about Nextiva? Fax, messaging, email, phone all in one! What do you dislike about Nextiva?
EV
Esthefany V
07/13/23
"Easy to use, practical"
What do you like best about Nextiva? You can easily use the desktop app or the smartapp phone What do you dislike about Nextiva?
K
Kamal
07/13/23
The customer service was above and beyond
The customer service was above and beyond , they understood my frustration and handel it very , specifically Rick (Ricardo) and the other person whom transferred me to Rick ( I can't recall his name ) . But Rick was the star , very professional , helpful , friendly and most knowledgeable Thank u for hiring such a people ,I was just about to cancel my order , but due to thier professional and calming made me changed my mind
SM
Saif Maknojia
07/12/23
Thomas was very friendly and easy to…
Thomas was very friendly and easy to work with. Setup on account and technical service was quick and easy. Would highly recommend Thomas and Nextiva for your telephone/fax needs for business.
EI
Emeric I
07/12/23
"Great Back Office Support"
What do you like best about Nextiva? Tech Support was great. Didnt like that I had to reacn out myself for the onboarding. What do you dislike about Nextiva?
JS
Jessica S
07/12/23
"Nextiva is a pretty decent software! Would recommend to most people."
What do you like best about Nextiva? The support team at Nextiva is great and they allow you to chat with them for most things instead of waiting on the phone and having to listen to an annoying busy tone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].