9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2721-2730 out of 6255
AU
Anonymous User
07/13/23
"Great system, but not for every business model"
What do you like best about Nextiva? The best thing about Nextiva is the Chat feature. We've had countless issues and the techs responding to our cries for help are patient, knowledgable and helpful.
AU
Anonymous User
07/13/23
"New user setup"
What do you like best about Nextiva? Just getting started but looks like it will have a lot of features and advantages over our old system, Impressed with all the capabilites it seems to have.
HA
Hanna A
07/13/23
"Excellent customer service, easy to communicate with set up my account in minutes"
What do you like best about Nextiva? Fax, messaging, email, phone all in one! What do you dislike about Nextiva?
JH
Joe H
07/13/23
"Great Experience from Start to Finish"
What do you like best about Nextiva? The simple sale process, onboarding, and setup. And an excellent monthly price with no contracts. What do you dislike about Nextiva?
CM
Chris McCracken
07/13/23
Supportive Sales Process
My assigned account executive, Leif Pilegaard, was super supportive during the sales process. He answered my numerous questions about Netiva, features, setup, and pricing. I felt comfortable making the decision to choose Nextiva because of his commitment. I can't wait to try Nextiva as our new business communications platform.
PW
Phillip Wright
07/13/23
I have been trying to take care of this…
I have been trying to take care of this issue for a month and Ricky got on the phone quickly and was able to take care of the issue in a timely maner
FF
Fox F
07/13/23
"Very helpful staff, quality service"
What do you like best about Nextiva? Everything is in one place. I like the fact that I can get the calls in a variety of ways: desktop, app, or ringing on my device. Other competitors are lacking. Also, I like how with the new TCR requirements for texting Nextiva realizes sole proprietors using conversational texts and does not require registration. RingCentral was a long drawn out process that took weeks, all while having clients wondering why they couldn’t reach me.
EV
Esthefany V
07/13/23
"Easy to use, practical"
What do you like best about Nextiva? You can easily use the desktop app or the smartapp phone What do you dislike about Nextiva?
TJ
Thamy Junis
07/13/23
Exquisite Service by Jenmer
I must say...I originally went with Ring Central and I canceled my services due to poor customer service and inaccurate information provided on numerous occasions. I was connected to Jenmer through the "chatbot" and requested to be called on my direct line. Within minutes, I received a call from Jenmer and she made my decision "unquestionable". Her patience, professionalism, and expertise led me to sign up right away. I was sold. The next rep I was transferred to for my onboarding process ...
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TJ
Thamy Junis
07/13/23
Exquisite Service by Jenmer
I must say...I originally went with Ring Central and I canceled my services due to poor customer service and inaccurate information provided on numerous occasions. I was connected to Jenmer through the "chatbot" and requested to be called on my direct line. Within minutes, I received a call from Jenmer and she made my decision "unquestionable". Her patience, professionalism, and expertise led me to sign up right away. I was sold. The next rep I was transferred to for my onboarding process ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].