9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2711-2720 out of 6255
NP
Nicholas P
07/14/23
"Agents are always willing and able to assist and support"
What do you like best about Nextiva? Support is handled in a timely manner. Agents are always professional and helpful when resolving an issue. What do you dislike about Nextiva?
JK
john k
07/14/23
"Great experience"
What do you like best about Nextiva? From the first contact to conversation with sales staff to tech staff. Service was excellent What do you dislike about Nextiva?
EN
Erik N
07/14/23
"Simple UI, easy access to options and what MAKES a product great, is its support team at Nextiva."
What do you like best about Nextiva? Upsides are that everything is located withtin the same menu. Easy tools to manage users and lines. What is most important is the support team that Nextiva offers when you need assistance.
DG
David G
07/14/23
"Slow start, but good service."
What do you like best about Nextiva? The technicians that I've worked with have been great. They took the time to understand my problem and worked to resolove it. In fact, the final tech I worked with on setup took the time to review the entire call flow, identified a possible problem waiting to happen, and fixed it.
AU
Anonymous User
07/14/23
"Small Business"
What do you like best about Nextiva? That it can be used from desk top or personal cell phone. What do you dislike about Nextiva?
CM
Chris M
07/14/23
"Easy Setup and Interface"
What do you like best about Nextiva? My salesperson Leif, was super helfpul and responded to my numerous questions about how I'd like our communications system to operate. Once I completed the sales process, they immediately transferred me to representative to guide me thorugh the setup ensuring the system does exactly what I need it to. They account portal interface is simple and intuitive. I don't have trouble finding the settings I'm looking for.
EH
Emilio H
07/14/23
"Effective and smooth."
What do you like best about Nextiva? Extremely helpful for international calls. What do you dislike about Nextiva?
EH
Emilio H
07/14/23
"Effective and smooth."
What do you like best about Nextiva? Extremely helpful for international calls. What do you dislike about Nextiva?
K
Kamal
07/13/23
The customer service was above and beyond
The customer service was above and beyond , they understood my frustration and handel it very , specifically Rick (Ricardo) and the other person whom transferred me to Rick ( I can't recall his name ) . But Rick was the star , very professional , helpful , friendly and most knowledgeable Thank u for hiring such a people ,I was just about to cancel my order , but due to thier professional and calming made me changed my mind
AF
Adriana F
07/13/23
"Best bang for your buck"
What do you like best about Nextiva? Simple and user friendly. Affordable and I was able to get free equipment. What do you dislike about Nextiva?
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].