9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2701-2710 out of 6255
CA
Cindy A
07/17/23
"Great Staff"
What do you like best about Nextiva? Easy to use. Nothing staff made it very easy to use What do you dislike about Nextiva?
JB
James Bandy
07/17/23
My Experience working with Jonny
My experience working with Jonny has always been a great success. Jonny is always willing to go above and beyond to get us the help we need and to make things happen. Jonny is very professional and has always done an amazing job for us here at Helena Agri-Enterprises.
AL
Ashanti L
07/17/23
"Intricate yet user friendly"
What do you like best about Nextiva? Nextiva's customer support is what I find most helpful, through both it's portals as well as its team. It online support is very detailed and very polite; i've certainly had my fair share of short tempered and unhepful support teams with other products.
J
Jamie
07/17/23
Joshua was very helpful and upbeat
Joshua was very helpful and upbeat. Offered various solutions to our issue.
J
James
07/17/23
Working with Jonny has been awesome
Working with Jonny has been awesome! Jonny is very professional, knowledgeable, and dependable. I have been working to upgrade over 150 locations to Nextiva with Jonny's helpful assistance and guidance along the way. I highly recommend Nextiva and especially Jonny as a hands-on sales rep. It's been rewarding working with him over the past years. Thanks Jonny! James Roberts IT Department / Telecommunications Administrator Helena Agri Enterprises LLC.
PZ
Peter Zinnen
07/17/23
Experience working with Daniel Padilla
Experience working with Daniel Padilla Daniel was fantastic, he helped me create a Vfax account in a manner of minutes, and was friendly and very helpful. Thank you Daniel!
AU
Anonymous User
07/16/23
"Inadequate and Inefficient"
What do you like best about Nextiva? Caller ID - that is really the only think I like about it What do you dislike about Nextiva?
BW
Brendan Willis
07/16/23
Chris W. is THE MAN!
I've been working with Chris W. for 3 years now opening up multi-family properties in Raleigh. Nextiva is our preferred VoIP provider for our office phones, and Chris is our go-to guy! He is extremely reliable and quite possibly the fastest responder I've ever worked with. He is profressional, efficient, and get's us exactly what we need in a quick and easy fashion. highly recommend working with Chris W!
DS
Daniel Shimberg
07/16/23
Billing issues resolved …
I spoke with someone in the billing area who is able to fix a long-standing problem with our billing
BS
Bruce Siggson
07/16/23
Friendly and Professional Customer…
Friendly and Professional Customer Service Understood my needs and took care of things. I felt like a valued customer.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].