9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2691-2700 out of 6255
GC
Good customer service
07/19/23
cancellation process
Rickie was amazing in helping complete the cancellation process he tried hard to offer different alternatives to continue with Nextiva he was very professional
CA
CPU Admin
07/19/23
Nextiva - Chris W - The only Nextiva Rep I need.
I have had Chris W as a rep for several years now and have not had customer service and communication quite this well with any of the many vendors I work with. It is and has been a true pleasure and we have developed a relationship that is more than just a mutual business benefit. He is a great person and a great asset to me and his company, Nextiva.
LF
Louis F
07/19/23
"Good for multiple uses"
What do you like best about Nextiva? Easy customer service. Reliable, in-person phone support with genuine humans! What do you dislike about Nextiva?
AC
Anne C
07/19/23
"Had multiple questions/Great service!"
What do you like best about Nextiva? Nextiva works well overall for our business. The desktop app is easy for our call center team to use. What do you dislike about Nextiva?
TN
tammy n
07/19/23
"Nextivia Review"
What do you like best about Nextiva? Customer Service is good Options for the system are appropriate What do you dislike about Nextiva?
AC
April Craven
07/19/23
Finally a CS Rep that could help me.
I am pleased to report that my long-standing issue has finally been resolved. After a year of unsuccessful attempts and frustrating calls, I gave up. However, Nick at CR proved to be a fantastic and accommodating individual to work with. Despite my initial frustration at hearing the same thing that was previously said, Nick quickly resolved the issue. While I am grateful for Nick's assistance, I cannot help but feel that I could have saved more money if the CR representatives I spoke to ...
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AU
Anonymous User
07/19/23
"Remote work across country"
What do you like best about Nextiva? Being a software system, my clients love the fact they can work whereever and on the go. The mobile app is seamless and we have several users with more than 1 phone for the office and their remote office!
AU
Anonymous User
07/19/23
"Nextiva app is not all that great unfortunately. We have a lot of issues with it"
What do you like best about Nextiva? When calling the reps are always nice and helpful patient What do you dislike about Nextiva?
RB
Rochard B
07/18/23
"The last tech that I worked with the the device department was a big help! Her name was Alex."
What do you like best about Nextiva? Portal access, able to mmake my own changes. What do you dislike about Nextiva?
AU
Anonymous User
07/18/23
"Mostly good"
What do you like best about Nextiva? the text messaging function makes it much easier and not having to use another app What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].