9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2681-2690 out of 6255
H
Harold
07/20/23
Upgrade Up
Have been using Nextiva for over a year and with company growth wanted to expand - ordered 2 additional phones and lines and something occurred with shipment. Had to contact a higher rep which got involved (my sales guy did not respond) but this guy did. He came thru and made sure everything was taken care of immediately.
VF
Valeria Fersula
07/20/23
Case Number 02271557
Tyler, has a great customer service , very polite and patience.
MR
Martin Roth
07/20/23
Customer Service
The representative was professional and very helpful.
JS
Joshua S
07/20/23
"The onboarding experience has been fantastic"
What do you like best about Nextiva? As our cutover date isn't until August, this review is geared more towards the onboarding experience coming from Ring Central.
AU
Anonymous User
07/20/23
"Friendly, streamlined, with some room for improvement"
What do you like best about Nextiva? Friendly, Quick set up. People who want to help. I'm happy that most customer service reps were willing to resolve any issues in an efficient way. If they could not help they quickly transfered me to someone who could help.
EL
Ellen L
07/20/23
"Nextiva Review"
What do you like best about Nextiva? I like that there is an app to integrate with your cell phone so you can make business calls on the go. I like that I was able to set up a non-nextiva office phone from my home without too much hassle. I did encounter an error while trying to set up a new user but once I contacted support they were able to walk me through not only getting the situation fixed but she actually showed me another, more preferred way, to set up my home office phone. I was ...
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DV
Damon V M
07/19/23
Nick went well above and Beyond
Nick completely understood my issue and concern. I was on the verge of porting our numbers and moving on. Nick was able to completely resolve our billing issues and keep us as a customer of Nextiva. I have been dealing with the same issues since last September. I emailed, texted, and spoke with everyone from customer service to our account executive with no clear resolution. He called several times over the course of a few weeks to ensure everything was handled satisfactorily. He went ...
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GC
Good customer service
07/19/23
cancellation process
Rickie was amazing in helping complete the cancellation process he tried hard to offer different alternatives to continue with Nextiva he was very professional
DV
Damon V M
07/19/23
Nick went well above and Beyond
Nick completely understood my issue and concern. I was on the verge of porting our numbers and moving on. Nick was able to completely resolve our billing issues and keep us as a customer of Nextiva. I have been dealing with the same issues since last September. I emailed, texted, and spoke with everyone from customer service to our account executive with no clear resolution. He called several times over the course of a few weeks to ensure everything was handled satisfactorily. He went ...
Read more
CA
CPU Admin
07/19/23
Nextiva - Chris W - The only Nextiva Rep I need.
I have had Chris W as a rep for several years now and have not had customer service and communication quite this well with any of the many vendors I work with. It is and has been a true pleasure and we have developed a relationship that is more than just a mutual business benefit. He is a great person and a great asset to me and his company, Nextiva.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].