9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 251-260 out of 6255
SE
Scott E
09/04/24
Excellent company and customer service
We have been a Nextiva customer since 2016 using their online fax service which worked fantastic for our small business fax needs. We just recently retired and no longer require the service and called Zyndell at customer service to request cancellation. She was very polite and understanding. She clearly and cheerfully explained other available services that might be helpful to us and then promptly processed our request. She efficiently followed up with an email confirmation for our records. ...
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JM
Jordan Mendenhall
09/04/24
The customer service rep was very…
The customer service rep was very helpful. Went above and beyond to get us set up.
GB
Georgette Best
09/04/24
Onboarding was a breeze.
Oksana made the onboarding process painless.
DA
David Adkins
09/04/24
Support gal was great!!
Date of experience: September 04, 2024
WA
Wael Aboughali
09/04/24
good support
Date of experience: September 04, 2024
GV
gregory VEERMAN mr
09/04/24
Real kind professional people
I have had two separate points of contact with your company. First is sales rep Erik R., who assisted me by text. He was informative and patient. Second is Natalia Kopach who help me with initial onboarding of system. She is professional, pleasant and patient dealing with a person (myself) who is somewhat tech challenged. If future dealings with your company are with similar persons, then I look forward all future dealings. Thank you for your support..
HS
Henry Spiegel
09/03/24
great customization software
It took me a while, but I'm learning every day
CH
Cornelia Heflin
09/03/24
Excellent customer service
Stephan and Maryna were very very helpful and patient. Also, very professional. I really appreciate the time they spent explaining and answering my multiple questions.
MN
Maha Nassar
09/03/24
Nick was very knowledgeable
Nick was very knowledgeable and also helped me with other questions that were unrelated to the call.
K
Kevin
09/03/24
Onboarding was a breeze!
Onboarding was a breeze! Ian Myers was a huge help getting 20 locations onboarded with some complex routing and user configurations. Compared to my last 3 phone migrations over 8 years - this was the most seamless, stress-free, frankly most enjoyable experience yet. Ian and his team made it almost effortless. Every attention to detail was planned and executed perfectly. We have happy users with a better quality system and features!. Great work Ian !!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].