9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2671-2680 out of 6255
DB
Daniel B
07/22/23
"Assistance With Account Setup"
What do you like best about Nextiva? The upside that my business has experienced from using Nextiva is the VoiP service. Our businees has "business hours" but no one is at the office except for special occasions. Nextiva allows us to setup our "open business hours" and our customers can call one number without us having to give out personal cell phone numbers.
SH
Shauna H
07/21/23
"Great product with fantastic Service"
What do you like best about Nextiva? The Nextiva App and features are easy to use. It allows me to take my phone anywhere I travel and stay connected to my clients.
SH
Shauna H
07/21/23
"Great product with fantastic Service"
What do you like best about Nextiva? The Nextiva App and features are easy to use. It allows me to take my phone anywhere I travel and stay connected to my clients.
AU
Anonymous User
07/21/23
"Great Support"
What do you like best about Nextiva? I can always rely on support help through the chat feature What do you dislike about Nextiva?
BS
Bruce S
07/21/23
"Very good product and well worth the price"
What do you like best about Nextiva? Our company (Northwest Taxperts) has been a customer since they oppened in 2010. We have used their Fax Service for that entire time...thirteen years - without a hitch. In 2020 we went with their Voice Sevice and it worked as planned.
MR
Martin Roth
07/20/23
Customer Service
The representative was professional and very helpful.
VF
Valeria Fersula
07/20/23
Case Number 02271557
Tyler, has a great customer service , very polite and patience.
NT
Noah T
07/20/23
"Good features - some serious onboarding hiccups"
What do you like best about Nextiva? Seems pretty user-friendly and has robust features. It's also reasonably priced. What do you dislike about Nextiva?
EL
Ellen L
07/20/23
"Nextiva Review"
What do you like best about Nextiva? I like that there is an app to integrate with your cell phone so you can make business calls on the go. I like that I was able to set up a non-nextiva office phone from my home without too much hassle. I did encounter an error while trying to set up a new user but once I contacted support they were able to walk me through not only getting the situation fixed but she actually showed me another, more preferred way, to set up my home office phone. I was ...
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JS
Joshua S
07/20/23
"The onboarding experience has been fantastic"
What do you like best about Nextiva? As our cutover date isn't until August, this review is geared more towards the onboarding experience coming from Ring Central.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].