9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2651-2660 out of 6255
BK
Brandon K
07/24/23
"Amazing overall experience."
What do you like best about Nextiva? It has an amazing and also simplistic user interface at the same time. I like the app integrations for meetings, like I can schedule my meetings and add them to my google calendar immediately.
TH
Tanya H
07/24/23
"Great Customer Service"
What do you like best about Nextiva? I love that I have the option to chat with a live represenetive instead of a phone call because it gives me time to multitask and work on other projects while also answering their questions.
RW
Rob Webster
07/24/23
Tyler Ruiz was extremely helpful and…
Tyler Ruiz was extremely helpful and helped me resolve my issue immediately.
CE
Crystal E
07/24/23
"Great Customer Service and Attention to detail"
What do you like best about Nextiva? Helpful and patient! I needed multiple different features and they made sure I got everything I needed. What do you dislike about Nextiva?
NF
Nicole Ficher
07/24/23
Great service
Nick @ CR was very helpful and patient with me when amending our contract. Thank you for your help.
CC
Chanel Campos
07/24/23
Fantastic Customer Experience
The customer service is consistently fantastic. I reached out yesterday for help with blocking numbers via chat. The chat option alone is great. It allows me to still be able to assist my customers while I am being helped with my questions. I did not wait long, and the representative was quick to solve my issue, and to thank me for being a long-time customer.
RT
Richard T
07/24/23
"PURCHASING A NEW VOIP PHONE"
What do you like best about Nextiva? Being IT challenged, Kathie was very helpful in guiding me through the online process. What do you dislike about Nextiva?
AU
Anonymous User
07/24/23
"GOOD CUSTOMER SERVICE, FAST SETUP"
What do you like best about Nextiva? PRICE, CUSTOMER SERVICE AND THE SETUP WAS NOT DIFFICULT. What do you dislike about Nextiva?
KL
Kelly L
07/24/23
Tyler ROCKS
Tyler was very helpful, and patient, with all my questions. He made notes regarding all my questions and concerns and sent an email so I could follow up when I had more time. Definitely looking forward to working with him in the future.
NK
Nancy Kell
07/24/23
A pleasure to deal with Pavel A!
Friendly and really knew how to fix my problem. I am thankful for the helpful Nextiva staff.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].