9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2641-2650 out of 6255
JE
Justin E
07/25/23
"Super SImple!"
What do you like best about Nextiva? The onboarding process was quick and easy! They had us up and running in a matter of a few minutes. They made every single step of the process really easy to understand as well.
AP
Amanda Patton
07/25/23
Daniel Padilla was great
Daniel Padilla was great! He was able to answer all my questions.
AU
Anonymous User
07/25/23
"Great Customer Service"
What do you like best about Nextiva? Our business uses Nextiva so that we never miss a customer call, even when we're out of the office. We use VOIP to connect employee cell phones to customers while maintaining employee privacy.
SL
Scott L
07/25/23
"New Customer Review"
What do you like best about Nextiva? Customer service - being able to get in touch with a support rep within minutes has been great! What do you dislike about Nextiva?
EH
Eric H
07/25/23
"Great product"
What do you like best about Nextiva? I am very happy with the Nextiva product. I was able to access the texting and voice in Europe on pilgrimage. The app is very easy to use when the cellular works.
LS
Lovella S
07/25/23
"Good service"
What do you like best about Nextiva? The support is what we like best upon the platform, easy to use, easy to setup within 30 minutes setting are done I like the app integration for meeting like i can schedule meeting and add them to my Google calendar immediately
AU
Anonymous User
07/24/23
"Nextiva Works For Us"
What do you like best about Nextiva? Nextiva has allowed us to focus elsewhere in our business, having a solid communication platform to work from. We have been able to utilize the tools to have better communication with both our customers and our team. We are relatively new to working with them, having Nextiva as part of our business program for about six months. A few features that have elevated our communication is the text option for each representative, allowing us a new way to ...
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AU
Anonymous User
07/24/23
"Nextiva Support is timely and responsive"
What do you like best about Nextiva? Nextiva's interface works in real-time and gives administrators and users the ability to make changes in on the fly. The unexpected comes up in business day-to-day, so it's extrememly helpful to make changes to your call flow, edit your office hours with a unique voice message, and enable agents availability status with a few clicks.
AU
Anonymous User
07/24/23
"VoIP for everyone!"
What do you like best about Nextiva? The customer service and support teams for Nextiva have made the difference for us. It's easy to find a company that provides VoIP, but it's difficult to find a quality VoIP service with impeccable customer service.
RS
Ryan Schut
07/24/23
Nick @ CR did an excellent job for us!
Nick @ CR and this case number 02236475 did an excellent job for us!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].