9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2631-2640 out of 6255
JM
JEFFIE M
07/27/23
"Customer support was amazing. They fixed the issue right away. Super helpful"
What do you like best about Nextiva? Easy access from any computer. Great program. I have loved it. What do you dislike about Nextiva?
R
Rich
07/27/23
Nick was very helpful
Nick was very helpful. Answered all of my questions and followed up until my concerns were addressed.
IG
Israel G
07/26/23
"Increible y muy acorde a lo que se solicita"
What do you like best about Nextiva? Su credibilidad, el enfoque que nos brinda en cuanto al manejo de su plataforma y la vision que nos proponen What do you dislike about Nextiva?
DT
Dawn T
07/26/23
"System Conversion"
What do you like best about Nextiva? I appreciated the quick response to our situation & the support through the process. What do you dislike about Nextiva?
AU
Anonymous User
07/26/23
"Disaster from start to finish - and keeps on wasting my time."
What do you like best about Nextiva? There are no upsides to using Nextiva, unless you like wasting time and money on a useless phone system and horrible customer service.
RD
Ravina D
07/26/23
"As a customer we feel great working with nextiva"
What do you like best about Nextiva? Nextiva is amazing and simplicity User interface at same time Ability of live chat
SW
Scott Wright
07/26/23
Terri helped me with case 02294182!
Terri helped me with case 02294182! She did an amazing job following through and insuring I was taken care of!!
BS
Brent Sipl
07/26/23
The Enterprise support is the best
The Enterprise support is the best. You talk to a real person that knows how to solve your problem. They can also take note of changes to take place after hours so that you don't disrupt your users.
F
Fernanda
07/26/23
Great Customer Service
Nick @CR was very patient and willing to help us find a solution to what we were trying to achieve.
AU
Anonymous User
07/25/23
"Service is lacking, and predatory tactics to retain customers"
What do you like best about Nextiva? I can't say anything good about Nextiva, the phone service works decently, but configuration in the portal is a nightmare, and the app has serious issues. Overall lacking innovation and improvements.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].