Nextiva Reviews in September 2026: User Ratings, Pros & Cons

"Years working with Nextiva"

What do you like best about Nextiva? Customer service chat is a massive benefit. It means that I do not have to tie up time on a phone call for hours holding for a customer service technician to answer. Technicians are very well trained and seem to have access to all help files needed to provide solutions to problems. They can also remote connect to PC if needed.

"Review of Nextiva"

What do you like best about Nextiva? We are very happy with our phone systems that we have. It is nice to have a physical phone and not have to use cell phones. Our tech guy recommended Nextiva and we typically tend to go with what he recommends.

"Great service at a reasonable price"

What do you like best about Nextiva? I can continue to use my existing business phone number. But I get the convenience of getting the calls on my cell, desktop or desk phone

Phenomenal Customer Service

I've worked with Nextiva very closely for the last 5 years and have been very impressed with them. From helping us set up the system, to assisting me with every call for help. That's not to say that we never had any issues come up, but when we did they were right there to help us fix them to our satisfaction. We can call them and with most companies we've worked with you sit on hold for a while before someone answers, but with Nextiva I'm rarely on hold for more than a minute if not less. ...

"Resolved issues"

What do you like best about Nextiva? Technical support available 24/7 and always happy to help What do you dislike about Nextiva?

"Satisfactory"

What do you like best about Nextiva? relatively simple setup compared to others What do you dislike about Nextiva?

"Great Customer/Tech Support"

What do you like best about Nextiva? The ability to have a phone menu like Press 1 Press 2. This stops most robo calls. Thats why I signed up. What do you dislike about Nextiva?

After 3 calls to the Nextiva call…

After 3 calls to the Nextiva call center, I finally got connected with Customer Care Specialist Charles. He was professional, courteous, and resolved the issue in short order. It was a pleasure working with him. The subtraction of one star reflects the general difficulty getting timely customer support. Lots of long hold times. Generally speaking, I really like the versatility of the product and find your agents to be knowledgable and interested in helping. I would highly recommend it to ...

I have been with Nextiva for 4+ years

I have been with Nextiva for 4+ years. We recently were bought out by a new company so I had to make changes to my plan. The process to make these changes were convaluted and clunky. After many hours invested I finally got everything moved and set up only to find that they failed to port a Fax number. They have admitted their error but basically refuse to fix it. I have spent hours on the phone. I have sent 20 plus emails. I have asked to speak with managers. I have called the original ...

"Custer Support Was Incredible!"

What do you like best about Nextiva? The agent that helped me today was probably one of the best customer support agents I have ever experienced. 1) she was intelligent, 2) she treated me like I was intelligent, 3) she was incredibly nice, 4) she was personable, and 5) she knew exactly what to do, got it done, tested it and had me test it out while I was on the phone with her. It was so fast and easie. It did take a while to get to her but she was well worth the wait!