9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2611-2620 out of 6255
CM
Carrie M
07/31/23
"Customer service incredible"
What do you like best about Nextiva? The set up was extremely simple. The features that Nextiva offers are out of this world. What do you dislike about Nextiva?
AU
Anonymous User
07/31/23
"Basic Nextiva Link Not Perfect But Gets The Job Done"
What do you like best about Nextiva? The Nextiva Link services we use have allowed our small business good flexibility and has generally worked well for our needs. The ability to forward calls to our main company phone number to personal employee cell phones has been great and cost is reasonable.
KD
Keizia Davidson
07/31/23
So helpful!!
I've been a customer for a few months now, and I love being able to use Nextiva's phone services to contact multiple businesses for work!
AU
Anonymous User
07/31/23
"Needs improvement for administrators"
What do you like best about Nextiva? Easy to set up users on platform and access to different methods of communication for end users. Allowing end users to recieve voice-mails in their emails rather than their desk phones helps a lot.
QN
Quy N
07/30/23
"Competitive Telcom Service, Quick Support"
What do you like best about Nextiva? Nextiva support is very knowledgeable and quick to resolution. The service monthly price is competitive. They allow you to purchase your own phone (given that it is a brand they support) and configure it for you.The service is typically very reliable.
JH
Jamie H
07/29/23
"User Friendly and Menu Driven"
What do you like best about Nextiva? The readabilty is top notch - nice white space balance! It's eaase of navigation makes it ideal for all levels of computer experience. Other apps have a more diffult learning curve adding more work to their worload.
PL
Philip L
07/28/23
"ZERO Customer Service"
What do you like best about Nextiva? The phone rings but if there is a problem... good luck. What do you dislike about Nextiva?
DR
David R
07/28/23
"Should not be your first or second or even third choice"
What do you like best about Nextiva? It's a phone system and the phones are able to dial out and receive phone calls. So in terms of just getting the basics and bare minimum correct, it would be hard to say that Nextiva does not meet this most basic level of performance.
JL
Jared L
07/28/23
"Quality In Person Help All The Way Through Setup"
What do you like best about Nextiva? Nextiva has amzing customer support! Couldn't be happier! Patient, knowlegable, happy to help, made sure I understood everything, and made sure they didn't leave till I was completely onboarded.
AU
Anonymous User
07/28/23
"Excellent support using the chat"
What do you like best about Nextiva? I love that they have a chat, and the chat has helped me with complex issues What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].