9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 241-250 out of 6255
JC
jennifer castanon
09/06/24
above and beyond
Nick was able to help me even tho it was my misunderstanding and I appreciate that especially in the world we live in today. It was nice to be treated like I have value. Thank you Nick!
FT
Francesco Todini
09/06/24
I wish I could give a 0
I wish I could give a 0! Service never worked since day one but sure enough I've been charged every month. The 2nd month the charge went up $10 because apparently there was a promotion on unlimited messages when as we speak the message option has not even been activated yet (it's been almost 2 months that I signed up btw). Technical support never follow up with you even though the issues are pending and when I call the only thing that they say is "we don't know when the next update is going ...
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ZB
Zecorie Bohannon
09/05/24
Exceptional Experience thus far.
What made our experience great was the exceptional, knowledgeable, and fast customer service we received. The onboarding process was a breeze from start to completion. Let's shed light on the follow-up calls and emails that the service team provides from Management to support staff ensuring that we the customer are having positive outcomes.
DC
Douglas Carlson
09/05/24
A major upgrade from Google Voice
A major upgrade from Google Voice. If I now have a problem, I can talk to a professional 24/7. The support so far has been excellent and I never have to wait more than 2m to connect with member of their tech support staff. Ygor and Andy were quick to resolve my problem, and Ann in Sales got me into the right plan Their product is also easy to use and versatile. So far, so good!
W
winndin
09/05/24
Best customer service and sales person was great and helped me with the plan that I needed within my budget. He walked me through the setup process and that was great!
Date of experience: September 05, 2024
J
Jenn
09/05/24
Mahalo Gustavo!
Gustavo! What a guy! After getting transferred several times I finally got to the correct support line and they had just closed on a Friday afternoon. Frustrated, I was forced to leave a message. Gustavo immediately called me as he was still in the office and delivered everything I needed. Aloha to you my friend!
MB
Michael Bald
09/05/24
Very nice
Very nice. Very helpful.
DR
Danielle Regnier
09/04/24
Best customer service on the planet
Best customer service on the planet - hands down!
TT
Tip Top Tavern
09/04/24
people were ok and service is horrible…
people were ok and service is horrible my phones barely ring or call out and there’s static this is not working
RO
Reggie Owens
09/04/24
Great Experience
Kind courteous knowledgeable
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].