9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2561-2570 out of 6255
KH
Kaitlyn H
08/07/23
"Suites Our Needs, Requires Thorough Training"
What do you like best about Nextiva? Nextiva allows our company to operate two different brands and several separate locations, all within the same account! Our staff can access our phones from anywhere, as long as they have an internet connection - this is helpful, as we often have folks working from home, working from sites, etc.
AU
Anonymous User
08/07/23
"Grew our Nextiva users from 100 to 1000+"
What do you like best about Nextiva? It's a true VOIP solution. I like the easy to use online portal and multiple ways to get problems solved. If you need to make a change to the system it can be done instantly.
JC
Jordan C
08/07/23
"Great VOIP with very helpful support"
What do you like best about Nextiva? Nextiva has improved our efficiency in phone calls, transfers, and the number of lines they allow us to have. This is a huge factor in our everyday lives as we get a ton of traffic at the law firm. With 5 receptionists, it is not an easy task to support the firm, yet Nextiva has done a good job. In addition, if we do run into issues, their engineers and support staff do a great job of solving the issues in a timely manner whether it is through email or ...
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SM
Sasha Mail
08/06/23
Nick @ CR was very helpful in making…
Nick @ CR was very helpful in making the changes to our account that was necessary.
DS
Dana Saunders
08/06/23
Terri was very helpful
Terri was very helpful, and she easily was able to rectify the issue I was in touch about.
N
Nachman
08/06/23
Great company and service and of course…
Great company and service and of course a great conversation and help from Daniel Padilla!
JC
Jordan Chhoeun
08/06/23
Nextiva efficiency
Nextiva has improved our efficiency in phone calls, transfers, and the number of lines they allow us to have. This is a huge factor in our everyday lives as we get a ton of traffic at the law firm. With 5 receptionists, it is not an easy task to support the firm, yet Nextiva has done a good job. In addition, if we do run into issues, their engineers and support staff do a great job of solving the issues in a timely manner whether it is through email or over the phone.
WJ
Will J
08/04/23
"Powerful VOIP Telephone System for Call Center and General Businesses"
What do you like best about Nextiva? Nextiva is very nimble in deployment. It's easy to create a user, add a physical phone, and apply the right licenses. The internal analytics and canned reports are also helpful, and easy to use. The call center system is great. You can see, manage, and silently listen to any agents, and easily create call groups/pods.
MC
Mark C
08/04/23
"Nexitva admin for 5 years"
What do you like best about Nextiva? The support you recieve from your account rep and the support team are excellent. What do you dislike about Nextiva?
BS
Brent S
08/04/23
"Enterprise support is the best"
What do you like best about Nextiva? I call in and get a real person who knows how to solve my problem. Features are good with auto attendants and call groups.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].