9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2551-2560 out of 6255
MA
Michael Acaron
08/08/23
Ease of use and high quality
I love how user friendly and easy it is to navigate. The call quality and notification features are my favorite and always keep me up to date.
EF
Eli Feig
08/08/23
Inconsistent Billing and Poor Customer Support - 1 Star
I have been dealing with Nextiva's phone service for a while now, and my experience has been highly frustrating. The issues began with the billing, as every month we were presented with a different amount, often higher than what we were expecting. Even after canceling half of our lines, we continued to be billed for them for 12 months. Attempts to resolve these problems were met with extended wait times and inadequate support. Whether through phone or chat, reaching customer service became ...
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BL
Bob L
08/08/23
"Very Easy to use VoIP Service"
What do you like best about Nextiva? We have been using Nextiva for years but recently moved most of our team to the app and have seen great results. The app is easy to use, perfect for the worker who is on their computer and using meetings and headphones.
MO
Michelle O
08/08/23
"Finally, a great VOiP company!"
What do you like best about Nextiva? I hate to say this, because I am a fan of quality customer service, regardless of what country my agent is from, but I was extremely happy that my concerns were adressed concisely, with full understanding of how business is done here. I say this, after having spent my entire day speaking to several other companies with agents from other countries who asked me to answer questions entirely unrelated to how I would text ny clients in order to get a texting ...
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KH
Katelyn Harrison
08/08/23
Top Tier Service!
The amount of technicians available to assist is amazing. Plus, there are so many support articles and step by steps available that it makes troubleshooting faster and easy for the less tech savvy employees.
KH
Katelyn Harrison
08/08/23
Top Tier Service!
The amount of technicians available to assist is amazing. Plus, there are so many support articles and step by steps available that it makes troubleshooting faster and easy for the less tech savvy employees.
MA
Michael Acaron
08/08/23
Ease of use and high quality
I love how user friendly and easy it is to navigate. The call quality and notification features are my favorite and always keep me up to date.
MO
Michelle O
08/08/23
"Finally, a great VOiP company!"
What do you like best about Nextiva? I hate to say this, because I am a fan of quality customer service, regardless of what country my agent is from, but I was extremely happy that my concerns were adressed concisely, with full understanding of how business is done here. I say this, after having spent my entire day speaking to several other companies with agents from other countries who asked me to answer questions entirely unrelated to how I would text ny clients in order to get a texting ...
Read more
AU
Anonymous User
08/08/23
"Mediocre."
What do you like best about Nextiva? It is a good way to save money, especially for a small business start up. What do you dislike about Nextiva?
AU
Anonymous User
08/07/23
"Good, it's easy to use and user friendly."
What do you like best about Nextiva? I get to save my contacts, confence others in, transfer, and easily put others on hold. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].