9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2521-2530 out of 6255
AU
Anonymous User
08/10/23
"Very Pleasant"
What do you like best about Nextiva? The customer service was very helpful and communicative. What do you dislike about Nextiva?
SR
Sherrie R
08/10/23
"Purchase and Onboarding for the Product"
What do you like best about Nextiva? User friendliness and Ease of Use with the product. What do you dislike about Nextiva?
LM
Lori Meininger
08/10/23
I was scared to death to make the call…
I was scared to death to make the call to Nextiva to acquire the high tech phone service for our new company. I was fortunate in getting Daniel Padilla to walk me through the process. Daniel was extremely kind, patient and knowledgeable. He quickly put my anxiety to rest with some humor and guided me through the process with ease. He is an amazing person and Nextiva is very lucky to have him on their team!
A
Armando
08/10/23
My #1 work tool
Nextiva has emerged as my primary asset within my professional role. Its user-friendly nature significantly simplifies my tasks, particularly since I require constant connectivity with numerous carriers. The convenience of having Nextiva accessible on my computer enhances my job, allowing me to seamlessly engage in effective communication with a diverse clientele. The integration of Nextiva into my workstation has undeniably proven to be the ideal solution for my needs at work.
SR
Sherrie R
08/10/23
"Purchase and Onboarding for the Product"
What do you like best about Nextiva? User friendliness and Ease of Use with the product. What do you dislike about Nextiva?
I
Ian
08/10/23
Thanks Pavel
Re: Case # 02310567 I had a heck of a time getting the help I needed until I was able to connect with Pavel A. Our billing was completely messed up and confusing, but he took the time to research and resolve the issue. His help managed to shift me from being a very unhappy and irate customer to being satisfied and happy. I really appreciate his help.
A
Armando
08/10/23
My #1 work tool
Nextiva has emerged as my primary asset within my professional role. Its user-friendly nature significantly simplifies my tasks, particularly since I require constant connectivity with numerous carriers. The convenience of having Nextiva accessible on my computer enhances my job, allowing me to seamlessly engage in effective communication with a diverse clientele. The integration of Nextiva into my workstation has undeniably proven to be the ideal solution for my needs at work.
AU
Anonymous User
08/10/23
"Very Pleasant"
What do you like best about Nextiva? The customer service was very helpful and communicative. What do you dislike about Nextiva?
I
Ian
08/10/23
Thanks Pavel
Re: Case # 02310567 I had a heck of a time getting the help I needed until I was able to connect with Pavel A. Our billing was completely messed up and confusing, but he took the time to research and resolve the issue. His help managed to shift me from being a very unhappy and irate customer to being satisfied and happy. I really appreciate his help.
LM
Lori Meininger
08/10/23
I was scared to death to make the call…
I was scared to death to make the call to Nextiva to acquire the high tech phone service for our new company. I was fortunate in getting Daniel Padilla to walk me through the process. Daniel was extremely kind, patient and knowledgeable. He quickly put my anxiety to rest with some humor and guided me through the process with ease. He is an amazing person and Nextiva is very lucky to have him on their team!
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].