9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2511-2520 out of 6255
AU
Anonymous User
08/11/23
"I had mutliple issues I needed help on and Terrell was very patient and helpful."
What do you like best about Nextiva? Most helpful was being able to call for issues to be handled by customer service when you cannot fix them on your own. They also have helpful videos to learn how to use products on your own.
AU
Anonymous User
08/11/23
"Patient"
What do you like best about Nextiva? The app in itself allows a variety of functions that other applications lack. What do you dislike about Nextiva?
MD
Monica D
08/11/23
"Great customer Service and Amazing Online Support"
What do you like best about Nextiva? Nextiva has great and fast customer service. Regardless of how little or insignificant my quetion is, they are always happy to help and provide a lot of assistance.
MD
Monica D
08/11/23
"Great customer Service and Amazing Online Support"
What do you like best about Nextiva? Nextiva has great and fast customer service. Regardless of how little or insignificant my quetion is, they are always happy to help and provide a lot of assistance.
AU
Anonymous User
08/11/23
"Helpful Support"
What do you like best about Nextiva? The support people in Nextiva are very helpful. What do you dislike about Nextiva?
TS
Trevor S
08/11/23
"Solid Platform & Amazing Customer Experience"
What do you like best about Nextiva? Pricing, platform, and customer service. What do you dislike about Nextiva?
JJ
Jon J
08/11/23
"Simple. Fast. Affordable."
What do you like best about Nextiva? I connected with Jordan via the homepage chat app, he was super helpful answering my questions, as my need evolved he was also very accessable over the phone and very effective at getting my account setup and running. The experience was one of the friendliest most approachable transactions all year.
AU
Anonymous User
08/11/23
"Customer service was great and tech support was patient and helpful during the onboarding."
What do you like best about Nextiva? We are still new to Nextiva so can't speak to all the product. But we were impressed with the customer service and tech support received!
AU
Anonymous User
08/11/23
"Patient"
What do you like best about Nextiva? The app in itself allows a variety of functions that other applications lack. What do you dislike about Nextiva?
JJ
Jon J
08/11/23
"Simple. Fast. Affordable."
What do you like best about Nextiva? I connected with Jordan via the homepage chat app, he was super helpful answering my questions, as my need evolved he was also very accessable over the phone and very effective at getting my account setup and running. The experience was one of the friendliest most approachable transactions all year.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].