9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2491-2500 out of 6255
C
Chana
08/14/23
Experience working with Deigo Salazar
We recently switched from Vonage to Nextiva. Diego made the process seamless. He was there every step of the way guiding us through the procedure. Our phone system works amazing!
HG
Hennie G
08/14/23
"Responsive chat support"
What do you like best about Nextiva? I'm happy that Nextiva was able to provide me the guidance to set-up my phone and Nextiva account. I'm more than happy with their service. Kudos to AJ Encarcega.
K
Kirston
08/14/23
A Walk In The Park
The details are in the title. I Am forever grateful to have a company walk you through the signup and show you exactly how everything works! The representative did not get off of the phone until I was familiar with the way the site operated. Being able to get on my computer and show me what to do and asking questions to ensure that I was understanding made me feel good. Definitely will recommend their services. Thank You!
AU
Anonymous User
08/14/23
"Great communication tool!"
What do you like best about Nextiva? The whole app's renovation is easier to use. What do you dislike about Nextiva?
FM
Frank M
08/14/23
System is very easy to use.
A phone application with many features. It allows me to make and receive calls and maintain call history all at my fingertips. Customer service is quick and friendly.
K
Kirston
08/14/23
A Walk In The Park
The details are in the title. I Am forever grateful to have a company walk you through the signup and show you exactly how everything works! The representative did not get off of the phone until I was familiar with the way the site operated. Being able to get on my computer and show me what to do and asking questions to ensure that I was understanding made me feel good. Definitely will recommend their services. Thank You!
VL
Vickie LeMay
08/14/23
Case # 02356624
Case # 02356624 Today, August 15, 2023 I used the 800-983-4289 to contact your company regarding account # 3443484, here at Operation Care / Mercy Medical Clinic. This is my first time contacting your customer services. I am the new Clinical Director here at Mercy Medical and the new contact for our company. I worked with Nick@CR to get our information updated in your system, so that we can maintain updated communication and make sure our bills are paid in a timely fashion. Nick has been ...
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LD
Leo DeYonker
08/14/23
consolidating existing accounts
Problem of consolidating an existing/original fax account with existing master Nextiva voice account was identified and team consolidated without further issue or confusing request for payments/double billing.
AA
Armando A
08/13/23
"Great tool to start your business"
What do you like best about Nextiva? Flexibility, that the best tool we have used with nextiva, allowing us to grow our account within budget and not getting surprises for add on on the fly. Also their Customer Service is excellent they are a group of very dedicated people that will stay with you until the issue is resolved.
JM
Jolene McCaleb
08/13/23
Daniel Padilla Was Great to Work With
Daniel Padilla made the experience of changing our phone service to Nextiva a pleasure.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].