9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2481-2490 out of 6255
AU
Anonymous User
08/15/23
"Very helpful, easy to understand, and responsive."
What do you like best about Nextiva? The convenience of the account is helpful for working with more than one person at a time. Easy to use and simple. What do you dislike about Nextiva?
AU
Anonymous User
08/15/23
"Ring in the future!!"
What do you like best about Nextiva? Versatility that it offers to your staff for using an actual device or the on-line portal. What do you dislike about Nextiva?
AU
Anonymous User
08/15/23
"Login Issue"
What do you like best about Nextiva? I liked that the customer support representative kept in contact with me via email until my issue had been resolved. It made it less disruptive to address the issue throughout the day, rather than waiting on the phone forever (as with most tech support experiences I've had).
NM
Nicole M
08/15/23
"Call Flow Assistance"
What do you like best about Nextiva? The online chat is very easy & the customer service reps are knowledgeable & very patient. The app is very easy to use & convenient.
KD
Kenny D
08/15/23
"Great Service"
What do you like best about Nextiva? Customer Support is amazing, Set up was fast and super easy, I appricate the support and ability to manage my business lines from the app. Love being able to have a business number my clients can feel confident with calling!
KJ
Kirston J. P
08/15/23
"Nothing short of amazing"
What do you like best about Nextiva? The onboarding was INCREDIBLE! To be able to have someone take you on a step-by-step of how to set up the specifics of the account to fully operate it! Love it.
AS
Andrey S
08/14/23
"No regrets"
What do you like best about Nextiva? I love the 24/7 support team. I love that they partner up with Poly and use their competitve and top of the line products. They also have the HIPAA compliant line, and provide a fax number that comes with the package. I like the versatility, the ability to answer the phone on the computer, on my phone using an app, and using the physical phone. I am thoroughly impressed and satisfied with the service and have absolutely no regrets about going with Nextiva
AU
Anonymous User
08/14/23
"Smooth customer service where needs are met."
What do you like best about Nextiva? IT assistance is always a friendly experience and the process of setting up a system is relatively fast and smooth. What do you dislike about Nextiva?
AU
Anonymous User
08/14/23
"Intuitive Product - Professional Service"
What do you like best about Nextiva? The Nextiva team was very helpful and organized during the transition phase from copper lines to a VOIP system. They are very good at following up on customer service. Every time I've submitted a ticket for review, I get follow up right away for the issues at hand. The desktop and mobile apps are easy to use and user friendly. Call quality has been much better than the landlines we used previously.
LF
Larry F
08/14/23
"Excellent onboarding and very competent support on the platform"
What do you like best about Nextiva? It works easily The conversion from an in-house system to their cloud based VOIP system had excellent support and was done well. They have a strong technical team.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].