9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 231-240 out of 6255
MS
Melinda S
09/11/24
Excellent Service!
I was blown away by the customer service with Nextiva! We are leaving our current VOIP and I can't tell you how thankful I am for a company that knows how to take care of their customers. Thank you Anastasiia for all your help guiding me through the start up process. Nextiva has already proven to be much easier and professional to deal with than other providers. Well done!
NM
Nina Mahan
09/11/24
Great product
Great product! Great support team!
BH
Bahram Heshmati
09/11/24
The Nextiva team are amazing
The Nextiva team are amazing , They were very kind , available and helpful. Thank you all
MD
Mike Deatherage
09/11/24
Justin was super helpful and was able…
Justin was super helpful and was able to answer all of my questions. Once Denys got on the phone to help me with porting my office number he was able to direct me through onboarding with Nextiva and smooth and easy process.
SP
Stephanie Phillips
09/10/24
Mario was so easy to understand and…
Mario was so easy to understand and walked me through every step. I was never confused and he made it way easier than I could have imagined.
AL
Alison Lee
09/10/24
Excellent customer service
Excellent customer service. I appreciated everyone's help!
KJ
Kelli Jordan
09/10/24
Awesome and patient
Date of experience: September 10, 2024
MJ
Michael Jones
09/10/24
My phone system is still not working
My phone system is still not working, but they took my money fast, the person I spoke to yesterday was condescending and overbearing, I'm trying to be a good customer, Can you just make my phone work?
L
Lexi
09/09/24
Nick @ CR was super helpful with making…
Nick @ CR was super helpful with making changes to our account.
C
ClickaNerd
09/06/24
The signup and call flow design process…
The signup and call flow design process was easy to understand. The followup tech support was exceptional.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].