9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2471-2480 out of 6255
J
Jo
08/16/23
Nick @ CR was very helpful and…(see above)
Nick @ CR was very helpful and understanding. He followed up very quickly, which is rare these days and it was very appreciated.
SG
Scott G
08/16/23
"Amazing Technical Support"
What do you like best about Nextiva? The technical support is second to none. It's as if the specialist can read my mind and figure out what I want to accomplish. The support is consistently excellent. I've used Nextiva for approx 14 years.
CO
Carlos Oliveira
08/16/23
The consultant Daniel Padilla was…excellent
The consultant Daniel Padilla was excellent in the service and explanation, I hope that during the use of the service everyone will be like him, and be ready to resolve situations and be helpful like him. thank you Daniel
SA
Scott A
08/15/23
"Nextiva is an excellent product so far"
What do you like best about Nextiva? They have every conceivable feature for incorporating VOIP with CRM and more. Very happy with their product. What do you dislike about Nextiva?
AU
Anonymous User
08/15/23
"Good product, user friendly but not reliable"
What do you like best about Nextiva? The system is simple enough to use, offers a useful app with the ability to text, via desktop or mobile. Customer service is usually pretty good. Good product overall.
EF
Evans Family Consulting Admin
08/15/23
Service Quality Truly Exceptional
Always answers and kindly helps us in regards to the services we require. Efficiency is amazing without having to be on hold for a long amount of time. Highly satisfied with the agents assistance. 02361823
S
Suzanne
08/15/23
So incredibly helpful and was able to…
So incredibly helpful and was able to quickly assist!
PS
PJ S
08/15/23
"Excellent Customer Service"
What do you like best about Nextiva? We have a unique situation in needing to have US numbers forwarded to international staff for phone calls. We just started working with Nextiva to make this happen and so far so good. The customer service has been top-notch. Nextiva was the 3rd VoIP company we called and within one hour of my submission on their website, they called, met our exact needs, we signed the contract and set up our account.
AM
angel manrique
08/15/23
on boarding experience
From start to finish they where great professional
JA
Justin Almonte
08/15/23
Nextiva has streamlined my workflow by…
Nextiva has streamlined my workflow by eliminating the need for an additional phone bill. The integration between my computer and phone enables me to call or text customers with ease. Additionally, customers can send me pictures via text without having access to my personal cell number, which is the highlight of this service. This integration provides a seamless, efficient communication channel that enhances customer interaction while maintaining personal privacy.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].