9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2461-2470 out of 6255
R
Reece
08/17/23
Nick @ CR was very helpful and informed.
Date of experience: August 18, 2023
JS
Jordan S
08/17/23
"Desktop Phone Reprovisions Made Easy"
What do you like best about Nextiva? Dylan was super helpful and worked efficiently to ensure we were able to complete several phone updates quickly and easily
AU
Anonymous User
08/17/23
"Great help today"
What do you like best about Nextiva? The reports I am able to run in the NextivaOne dashboard and the fact that fact that I can run the call center from the supervisor dashboard. If someone is not signed in, I love having the ability to sign them in myself.
PL
Pranav lad
08/16/23
Daniel Padilla was really great to work…
Daniel Padilla was really great to work with and he helped me get a great deal for my small business phone.
AU
Anonymous User
08/16/23
"Great VOIP Service"
What do you like best about Nextiva? Reliability: Nextiva has been praised for its reliable service, including high call quality and uptime. Their infrastructure and technology are designed to provide clear and consistent voice communication.
CW
Clint W
08/16/23
"A great phone solution!"
What do you like best about Nextiva? I've enjoyed using Nextiva because of the customizability and ease of use. I'm not real techy, but I've grown comfortable making changes and customizing it to our needs.
OR
Opal R
08/16/23
"Very good experience"
What do you like best about Nextiva? I like how attentive and helpful the representative I spoke to today helped me and was extremely nice. What do you dislike about Nextiva?
GM
Greg M
08/16/23
"Great service, competitive features and pricing"
What do you like best about Nextiva? The things I like best about Nextiva are service after the sale, software that's relatively user-friendly, plenty of features and settings that can be customized, and competitive pricing.
MP
Maria Paz H. Parial
08/16/23
VITALIY IS THE BEST
Vitaliy is what makes my experience with Nextiva great. Without his help, diligence and professionalism, I would have left the company a long time ago. He is very patient with all the problems I have had. He is always very professional and prompt with all my requests. His follow up is amazing and customer service is excellent. Nextiva is lucky to have someone like Vitaliy working for them. He needs to get a raise and promoted. Thanks again Vitaliy and you are the ONLY reason I have stayed ...
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AS
Angela S
08/16/23
"Excellent support and onboarding!"
What do you like best about Nextiva? Every person I spoke with was super helpful and patient. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].