9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2451-2460 out of 6255
DC
Denise C
08/18/23
"Great Customer Service"
What do you like best about Nextiva? Nextiva offers great customer support. They were able to help us quickly and resolve our issues promptly so we can return to service!
EC
Eddie C
08/18/23
"marvalous"
What do you like best about Nextiva? customer service is very responsive, the customer service they will call you right away, you get to make adjustments ,. What do you dislike about Nextiva?
AU
Anonymous User
08/18/23
"Nice representative and patient"
What do you like best about Nextiva? The call flow feature and easy to navigate back-end What do you dislike about Nextiva?
FW
Frank W
08/17/23
"Sorel answered my tech support call and was extremely helpful"
What do you like best about Nextiva? Talking to a real person that speaks real english that I can understand. Tech support people that LISTEN so that their suggestions are fixing what the real problem is. The technical aspects are also rock solid and the software works as advertised.
BM
Bob Miller
08/17/23
Paige was awesome is resolving my…
Paige was awesome is resolving my issue. She took the time to understand in detail my concerns. She stuck with it until she had a resolution and followed up with an email summary
PK
Pranjal K
08/17/23
"cloud-based secure communication"
What do you like best about Nextiva? user-friendly interface, reliable cloud-based communication services. What do you dislike about Nextiva?
AU
Anonymous User
08/17/23
"Amazing Fast Service"
What do you like best about Nextiva? At any point and time, I can call or chat with support immeadiately and get a resolution in minutes. They make you feel comfortable (and not stupid) when you may not know something and then educate you so you may know how to resolve the issue yourself. I love these people!
SM
sam m
08/17/23
"Nextiva Review for Phone Interface"
What do you like best about Nextiva? Using Nextiva has been a breeze due to its easy to use interface, as well as ability to organize and streamline multiple calls during the work day.
CS
Claudia Sloan
08/17/23
Carlos was a lifesaver!
Previous Nextiva techs sis not understand what I needed. Carlos understood me and my concerns (which were many). He was patient, thorough, very knowledgeable and resolved the issues that I was having and got the problem unraveled and set straight!
SL
Staci L
08/17/23
"Wonderful Customer Support"
What do you like best about Nextiva? I appreacite the customer support at Nextiva. They are always helpful, friendly and secure. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].