Nextiva Reviews in September 2026: User Ratings, Pros & Cons

Nextiva as a game-changer

I've got to admit, I'm genuinely impressed by the level of service we've received from Nextiva. As a broker, maintaining effective communication with both my clients and fellow brokers is absolutely vital, and Nextiva has been a game-changer in helping me do this successfully. Whenever we need a hand, their customer service has proven to be incredibly valuable and supportive. Every time I've reached out, their representatives have not only been friendly but also super informative. Being ...

"Great Customer Service"

What do you like best about Nextiva? Easy to use, and great on the phone customer service. What do you dislike about Nextiva?

Nextiva: Where We Found Exceptional Phone Application and Customer Support

Nextiva's support team has consistently delivered an exceptional customer experience. I've had the opportunity to interact with their support on multiple occasions, and each time, I've been impressed by their responsiveness and expertise. Whether it's answering questions, resolving technical issues, or providing guidance, they consistently go above and beyond. Their dedication to ensuring that customers have a smooth and hassle-free experience is truly commendable. I'm confident in ...

"Our Nextiva Experience"

What do you like best about Nextiva? I like the flexibility that Nextiva offers its customers, you can talk directly from a desktop, phone, laptop, or any other mobile device with Wi-Fi connection. The service is awesome and the sales and support team was fantastic in getting our business telephone communication up and running. Thanks, Chad & Dennis of the Nextiva sales and support team for their great support in making this happen.

Great experience all around.

I purchased my own phones and ordered Nextiva VOIP + Fax service to upgrade our new quickly growing business. I didn't know much about the service when I started, but Nextiva support is AMAZING. Even the sales call was a great experience. Everyone I encountered so far is knowledgeable, responsive, and competent. Our system is up and running in very little time. I had a few hiccups along the way with device setup and call flows. The 3 times I called tech support I was connected instantly to ...

"Excellent Service and Product"

What do you like best about Nextiva? Techs are always available and ready to make the changes that I need to make according to my business needs...anything from products to changing messages or routing calls. I love to use my cell phone as a business phone with their app and be able to text clients from the business line.

Terrible experience. Avoid.

We've had Nextiva for years. It's been terrible. The actual telephone service itself is generally fine but their reps are the absolute worst. They've consistently over charged us for extensions we don't use after saying for months they would give us a credit. Our rep will often just not respond for weeks. Also their business practices are questionable. After the 3 year contract is done, if you don't actively switch to a yearly contract they will auto-renew you into another 3 years with ...

This is a wonderful service

This is a wonderful service. I just needed something more reasonable in price. I would have continued to use Nextiva forever had it not kept rising in cost. The recordings are very easy to get to, to change the number wasn't so bad. Local presence would have been better.

"Nextiva in the staffing industry"

What do you like best about Nextiva? Easy to receive calls either on your phone or the computer you work with. Allows you to simplify communication between you and your staff; you can also send text messages and have your own directory.

"Great customer service!"

What do you like best about Nextiva? Ease of fax portal and great customer service. The rep walked me through everything, and set up my user profile in a way that made sense! Helped me get two users at a discount too.