9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2411-2420 out of 6255
CQ
Cesar Quintana
08/23/23
The costumer service rep was very…
The costumer service rep was very diligent and went above and beyond to solve my problem.
IA
Iskandar A
08/23/23
"Fast and pleasant"
What do you like best about Nextiva? Low pricing for unlimited SMS packages and good orientation What do you dislike about Nextiva?
IA
Iskandar A
08/23/23
"Fast and pleasant"
What do you like best about Nextiva? Low pricing for unlimited SMS packages and good orientation What do you dislike about Nextiva?
AA
Alesia A
08/23/23
I love this platform
I love this platform. It was rough to start from a old land line, but after training and LOTS of questions, it has been a great transition. I do not think that we have had any issues at all. If the internet has been down we are able to use the app on our cellphones just like we would the regular office phones.
MC
Marla Christian
08/23/23
Daniel Padilla was very patient
Daniel Padilla was very patient, helpful, courteous and knowledgeable! He made us feel confident about engaging with Nextiva for our phone service.
MC
Marla Christian
08/23/23
Daniel Padilla was very patient
Daniel Padilla was very patient, helpful, courteous and knowledgeable! He made us feel confident about engaging with Nextiva for our phone service.
DZ
Donna Z
08/23/23
"Tech support has been efficient and helpful, still experiencing difficulties with Nextiva"
What do you like best about Nextiva? Accessing tech support is generally quick (less than 10 minutes wait), and generally the representatives can answer questions regarding settings, admin, passcodes, etc. Reps are kind and courteous.
DH
Danyel H
08/23/23
"The support and convenience is always a pleasure"
What do you like best about Nextiva? The support and convenience is always A+. I can take my business with me anywhere I go and not miss important calls and communicate via text unlike landlines.
CQ
Cesar Quintana
08/23/23
The costumer service rep was very…
The costumer service rep was very diligent and went above and beyond to solve my problem.
AM
Anthony M
08/23/23
"Helpful and reliable"
What do you like best about Nextiva? How helpful and fast their IT department is What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].