9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2391-2400 out of 6255
SJ
Steve Jones
08/27/23
Everyone I spoke with was very professional and knowledgable.
Everyone I spoke with was very professional and very knowledgeable. The only reason I did not provide a stellar review is that the processes within Nextiva are so stove piped that there was not a clean handoff between personnel and I ended up duplicating activities with each person. It would be a huge improvement if an agent would stay on the line when making a transfer to another agent. Provide introductions. And explain what has already been accomplished. My time is valuable too!!!! It ...
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HN
Heather Newton
08/27/23
Nice @ CR was great
Nice @ CR was great. He took care of everything.
LN
Laura Natalia
08/27/23
it is super easy to use and I the…
it is super easy to use and I the platform is really usefull
AJ
Aaron J
08/25/23
"Easy to Use and a Great Interface"
What do you like best about Nextiva? The interface looks great, it's easy to use, and plenty of features that make perfect sense for a business call center. Competitors lack a lot of the features that Nextiva offers and I have never worked with a call center but all the features were straight-forward yet powerful in managing calls to me and our team.
NS
NIK S
08/25/23
"Glad to be back!!!"
What do you like best about Nextiva? We used to be with Nextiva for 6 years, switched to other well known provider, and had to come back to Nextiva!! Best service ever!
AC
Alex C
08/25/23
"So Far So Good!"
What do you like best about Nextiva? The experience has been fairly straightforward. Nothing seems too hidden, or hard to find. I've already updated the voice recording a couple times, and have no complaits with the interface. Appreciate that I didn't have to install the app, though it was pushed on my at least 6 times, but I just wanted call forwarding, so the website sufficed.
AU
Anonymous User
08/25/23
"The best customer support hands down"
What do you like best about Nextiva? I cannot express enough how much easier it is to work with Nextiva VS our previous phone provider. They are so well trained and fast to respond. The knowledge base articles are well written and each and every support person I have spoke to via phone, email, and chat are so knowledgable and pleasant. If you want a system that the support team will answer you quickly and setup whatever you need instead of speaking to a bot forever and just keep being ...
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KF
Kennedy F
08/25/23
"Reliable"
What do you like best about Nextiva? The customer service teams are always available to help with any need, they are polite and communicative about all things they are attempting to help you with. Also they will tell you what they are doing in case you ever need to reach out for the same issues.
RV
Rafael V
08/25/23
"Helful, Patience and proactive"
What do you like best about Nextiva? The service, great platform, and and customer support. What do you dislike about Nextiva?
MD
Mike D
08/25/23
"Very Happy"
What do you like best about Nextiva? Nextiva's customer service is awesome. The phone service is great. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].