9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2381-2390 out of 6255
CA
Conservative Action Alliance
08/28/23
Nick thank 😊 you
02398523 was my case #. Nick@CR did a great job helping me change my Nextiva number. He made it happen. 🙌
WT
Will T
08/28/23
"Awesome customer service. Highly Recommend switching to Nextiva"
What do you like best about Nextiva? I like having a phone number I can call and speak to a representative. What do you dislike about Nextiva?
BB
Ben B
08/28/23
"Fast set up, fair price, help when I needed it"
What do you like best about Nextiva? I researched several VOIP providers when starting a new business, and I found Nextiva to be the most competitivly priced and providing good features for exactly hat I needed. The VOIP calls are clear, allows me to use virtually any device I can think of, and allows me to create a customized dial in trunk line that I can optimize and create presence 24/7.
BW
Brittany W
08/28/23
"User friendly / Easy to Navigate"
What do you like best about Nextiva? The best thing about Nextiva is the user friendly interface. Everything is cut and dry with the features of Nextiva. meaning what you click on is what you will get the first time. The voicemail transcription is a super win, and the fact that you're able to text back and forth with any mobile # is a huge help.
MA
Misuk Agnes Kim
08/28/23
She is very quick and precise
She is very quick and precise. No time wasted!
TG
Trey G
08/28/23
"Customer Review"
What do you like best about Nextiva? It is manageable. The system's portal is awesome. What do you dislike about Nextiva?
AU
Anonymous User
08/28/23
"Unexpectedly smooth and pleasant!"
What do you like best about Nextiva? Customcr service! I was new to VoIP and spent a lot of time online looking up the terms and information but still unsure about how to go about setting up the account I need or which company to choose. I visited the website and hopping there will be a live chat option and there is one! I ws skeptical about the caht think it may be some virtual assitant that will not be all that helpful at all. Never be happier about being wrong. I received a call from the ...
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JE
Jerry Ewing
08/28/23
Paige was amazing handled my issue with…
Paige was amazing handled my issue with care and consideration. Highly recommended she went above and beyond.
TL
Tyler Lewis
08/27/23
Tough Situation Made Easier
Never have had to call Nextiva because there never have been problems in 7 years with them. When another person at our business made the decision to change services without consulting me, I called to cancel Nextiva. Unfortunately, it wouldn't be that simple or easy because of a recent contract renewal. Despite the bad news, Jay made the options clear and guided me to the best possible solution. I really appreciated how he handled a difficult situation that was not the fault of either of us.
S
Stacie
08/27/23
Katie - the BEST rep!
Katie, BLESS HER, she got the job done! I am thankful that 4th times the charm with a representative that we were able to access our account and remedy an ongoing issue. I give her infinity stars!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].