9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2371-2380 out of 6255
KN
Karan Nanda
08/29/23
Customer Service is impeccable.
Nextiva's customer service is impeccable. They are prompt and very helpful so far. They definitely have a good leader and a good work culture from what I can tell. I have been hammering them with questions and requests and they haven't disappointed me at all. Pierce from Account Management team, Max from CS and Nick @ CR have been just amazing to work with. Thanks Nextiva !
AU
Anonymous User
08/29/23
"Good customer service with timeliness, follow up and support."
What do you like best about Nextiva? There was a person available almost immediately for chat and phone call. Follow up when I had additional questions was very good. When I activated my account, tech support was patient, thorough, helpful and intelligent. 5 stars.
R
Roman
08/29/23
Best phone system I have used
Best phone system I have used. I have had Nextiva for about 2 years now. Customer service was great from the sales process to the onboarding and even beyond. Call quality is great and the phone and desktop app make my job easier. Glad to know I never have to look for another phone system again!
JM
Jonathan M
08/29/23
"Very smooth transition"
What do you like best about Nextiva? They walk you through all of the steps needed to make the transition from the basic landline. They help you understand all of the features avaialble. It was a very smooth transition and our office phones never missed a ring.
SW
Steven W
08/29/23
"Great Service and Set-Up Help!"
What do you like best about Nextiva? I was amazed at how easy it was to set up my account with the assistance of so many from Nextiva. They walked me through the entire process and tested to make sure everything was working properly.
M
Mel
08/29/23
Always Helpful
Easy to get in touch with, patient and friendly employees. Worked with Kellen and Mario recently and had positive experiences with both!
C
customer
08/29/23
Excellent service
Excellent service, quick and reliable. I can always get someone on the phone. I did this last night at 8p CT and spoke with 2 diff people about 2 diff issues. Always polite. They have small bugs in the software here and there but you can tell they are continuously adapting and improving so this makes it a solution that I can see our small business sticking with for the long term. Oh ya, the phone service itself is literally 100% on reliability and quality. No issues.
CC
California Cabins LLC
08/29/23
Benjamin & Tiffany - Outstanding Excellence in Customer Support
Case #02412665 Benjamin went above and beyond to bring our account back on track today, making sure all of the authorizations went thru to the right areas so we could access and update our account. His calm, positive approach resulted in a pleasant experience. At the end of the call, he transferred me over to Tech Tiffany, who was awesome support as well. Two fantastic team members!
CD
Christian De La Espriella
08/29/23
Great
It just works which is my main concern. I look for two things in a VOIP Service Reliability Customer service Both boxes check out
BF
Brandon F
08/29/23
"Great service and support. Fast and you always get a real person."
What do you like best about Nextiva? Fast service and great customer support. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].