9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2341-2350 out of 6255
CJ
Christiana J
09/01/23
"Call Flow Issue Resolved"
What do you like best about Nextiva? I like the effective and efficient help that was provided when I had a problem with the call flow of one of the business phones in the dealership. The customer service agent was spot on and told me exactly what was wrong. She also provided me with useful guides
JP
Jennifer P
09/01/23
"Detailed service"
What do you like best about Nextiva? I love how they are able to work as a team to come to a resolution for my issues or concerns. What do you dislike about Nextiva?
AU
Anonymous User
08/31/23
"Always providing timely support"
What do you like best about Nextiva? Nextiva always provides timely support when I encounter issues on the phone calls, software, devices, billing, etc. It's also very fast to get to the support, so your issues can be fixed soon.
FC
Ferguson Concrete
08/31/23
Great customer service
I ordered the service almost a year ago and was not able to use it due to our internet service capabilities (Northern Idaho still on dish, no access to fiber or fast speeds) I tried to cancel the service immediately after troubleshooting with Nextiva over and over but was told that I was committed to a one year contract. I have spoken to several of your people and kept hearing the same thing. Today, Joshua took the time to read all of the notes and did the right thing. He was very ...
Read more
BB
Brett B
08/31/23
"Great customer service"
What do you like best about Nextiva? Customer service was awesome from start to finish. The rep stayed on the line until everything was set up. Very thorough. I was very happy.
DB
Daniel B
08/31/23
"Nextiva is very helpful"
What do you like best about Nextiva? Nextiva is very helpful. The support team will answer any question and you will have local number, fax number and 1800 to better improve your business professionalism
AS
Alex Salvo
08/31/23
Cancelling service was…
Cancelling service was straight-forward. We just needed to remember our PIN numbers. Once we did that, it just took a few minutes to cancel our account
LT
L Trunz
08/31/23
Jason is an angel on earth
I can’t say enough wonderful things about Jason @ CR regarding the assistance he provided on (CN 02414879) my fathers account. He exceeded above and beyond what we needed and did it with grace and kindness. You never know what kind of impact a person has on someone’s life with a small gesture and kindness. Thank you so much Jason. You are a gem!
BB
Bo B
08/31/23
"Customer Support"
What do you like best about Nextiva? Nextiva is very reliable and customer friendly. I have been impressed with their customer service and the reliability of their platform. I have no issues recommending them.
RK
Ryan Kuhn
08/31/23
Experience working with Kaitlynn Baker
Kaitlynn Baker was my implementation Specialist. She is one of the most helpful implementation experts I have dealt with. Her flexibility and willingness to communicate in a timely manner kept our project moving forward. She is very knowledgeable and was able to handle all of my questions without needing to consult others which saved time and effort.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].