9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2331-2340 out of 6255
L
Larry
09/04/23
I’ve been a customer of Nextiva since…
I’ve been a customer of Nextiva since 2009. They used to be a great company, super service, reliable support, etc. Three month ago I switch for their legacy Pactosis system to their lastest Nextiva One system, based upon what I perceived were more feature and better pricing that met my needs. The problem is their customer service has declined to what I consider TERRIBLE. They market their services as awesome but don’t believe a word of it. Their app on IOS for an iPhone or iPad does not ...
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KR
Kim R
09/04/23
Nextiva is amazing
Nextiva is amazing. The call quality is great. Not a single dropped call. I love being able to use the my computer or app to make calls when working from home so that I can hide my private number. Their customer service is wonderful!
KC
Kyle C
09/04/23
"Excellent phone app for virtual teams"
What do you like best about Nextiva? We use Nextiva on our team to have single inbound phone number for our business. Then we can manage call flows for which users receive calls during which hours. It enables us to work different schedules, in different locations. The best part - everyone just uses the cell phone they already own. Install the Nextiva app on your phone, and then you can take calls and text for work, without giving out your personal number. This has been a game changer for us.
TQ
Total Quality Call Center
09/03/23
Great Customer Service and Fast…
Great Customer Service and Fast Response! Its good to work with Daniel Padilla.
TS
Tina Slavinsky
09/03/23
My office switched our cell phone…
My office switched our cell phone service to the Nextiva App. It's amazing. I can call and text right from my desktop (while I'm multi-tasking)! My generic USB headset works great with the app. Plus, our business is saving so much money getting rid of the cellular service. I would HIGHLY recommend Nextiva!
FH
Fadi H
09/03/23
"Best Service all around, whenever I call, they always answer and fix any issues"
What do you like best about Nextiva? Stability and customer service is been a blessing, they always answer any phone call and explain the options i have and work verywell in ensuring my flow is setup correctly. I was able to setup by business for 4+ lines and its been great so far.
RL
Randy L
09/03/23
"My issue was solved efficiently and completely"
What do you like best about Nextiva? The numerous capabilities for call center management. What do you dislike about Nextiva?
LN
Luis N
09/01/23
"Always looking for a solution"
What do you like best about Nextiva? Stephen S in the sales side and Oleksander K in the tech side, always looked for a solution in order to make my experience much better. Always responded on time nor like their competitors who ignored their customers. I have to say Nextiva has a professional team working together.
AU
Anonymous User
09/01/23
"It gets the Business side of the job Done!"
What do you like best about Nextiva? The ability to download the app to work from home at a moment's notice was a great touch. Also, if there was ever a need for help the chat box for customer service was quick and helpful! There are many good quirks that come with having Nextiva.
AU
Anonymous User
09/01/23
"very helpful in correcting our problem"
What do you like best about Nextiva? There are alot of options with our phone system in having 5 offices. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].