9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2321-2330 out of 6255
UT
Uthemes T
09/05/23
"Fast, Friendly, Thorough Service"
What do you like best about Nextiva? I like the fact there they have on call support and aren't just robots going throught the moments. The ability to speak to a LIVE person is very important when running a business.
A
Alex
09/05/23
They are great for our business
They are great for our business! All in one solution. 10/10!
PL
PROJEKT LOGISTIC, LLC
09/05/23
Thanks to Daniel for the excellent…
Thanks to Daniel for the excellent service! I clarify all my questions and for all the help. Gracias a Daniel por el excelente servicio! aclaraste todas mis preguntas y por toda la ayuda. 100% recomendado.
AU
Anonymous User
09/05/23
"Great!"
What do you like best about Nextiva? Very helpful customer support. All relatively fast and useful. During implementation, our support was extremely efficient in giving helpful information through emails, calls, or what have you. They really knew what they were doing, and helped us know how to change what we needed to.
AU
Anonymous User
09/05/23
"Great Customer service!!"
What do you like best about Nextiva? The reps that have chatted with has always helped me in everyway possible. What do you dislike about Nextiva?
JW
Jacinta W
09/05/23
"Staff Accountant"
What do you like best about Nextiva? The ease of use, and helpful guides when we have questions. What do you dislike about Nextiva?
JB
Jose B
09/05/23
"Nextiva keeps our business running"
What do you like best about Nextiva? In our office the strongest aspect of Nextiva is the moblilty of the platform that allows us to access our office phones from our desktops and cell phones as well as our in-office phones. The need to have accessiblity outside of our standard office hours is crucial to our operations.
AA
Alexander Asimakopoulos
09/05/23
Joshua plain and simple he turned…
Joshua plain and simple he turned it around . You simply don’t find talent like that anymore .
AU
Anonymous User
09/05/23
"Very Helpful"
What do you like best about Nextiva? Present my Business as a professional company .make it easy for me to connect with my clients and helped me grow my business
GS
Greg S
09/05/23
"New to the platform, but so far, so good"
What do you like best about Nextiva? I like the pricing, I think it is very fair. I like the sales team, professional but not pushy. I Like the support team, answered the calls and were able to help that moment. So far nothing but good things to say in regards to the staff. Hugo my sales contact is great. Slava was wonderful helping me setup the system, and David was great with a more complicated question. Big thanks to everyone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].