9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2311-2320 out of 6255
AU
Anonymous User
09/06/23
"Concise and efficient!"
What do you like best about Nextiva? Very user friendly! Support is alwats so helpful. What do you dislike about Nextiva?
AU
Anonymous User
09/06/23
"Very helpful and Knowledgeable"
What do you like best about Nextiva? When I call I always get help fast and clearly. What do you dislike about Nextiva?
AU
Anonymous User
09/06/23
"Reasonable, Reliable and Responsive"
What do you like best about Nextiva? Nextiva is a relatively inexpensive solution to our VOIP needs. We switched from another VOIP vendor and the transfer of service was seamless. I love the ability to use the deskphone, softphone and app wherever I am. I have fielded calls away from the office (last year while I was in Europe) and customers never know if I am at my desk or on vacation. Support has been readily available and knowledgable. I cannot remember a time when the Nextiva service ...
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MA
Miguel A
09/06/23
"The Nextiva Solution"
What do you like best about Nextiva? Nextiva has a simplified UI Portal, is web-based, and is easy to navigate. What do you dislike about Nextiva?
MK
Mark K
09/06/23
"Great service, speedy setup."
What do you like best about Nextiva? My contact at Nextiva was very helpful and knowledgeable. He helped me through all phases of my signup and setup. The service was set up very quickly and has been quite reliable in the couple of months we've used it.
AU
Anonymous User
09/05/23
"Excellent Customer Service"
What do you like best about Nextiva? I like the ease of being able to get voice messages off my email when not in the office What do you dislike about Nextiva?
KR
Kimberly R
09/05/23
"The support team is always so helpful and knowledgeable"
What do you like best about Nextiva? The support team. They are always supportive and their instructions are clear and easy to understand. What do you dislike about Nextiva?
MB
Mike B
09/05/23
"Fairly reliable, after getting past the learning curve"
What do you like best about Nextiva? The remote accessibility of the web interface that allows you to create custom call flows is very helpful, even if not overly intuitive at first.
AR
Air R
09/05/23
"Great customer service, great app"
What do you like best about Nextiva? This suite of phone products made my nonprofit able to cut ties with an obsolete system. Most of our staff are out in the field most of the time, so the fact that our calls are now forwarded to the app on their phones, and they can make calls that appear to be coming from their work numbers while out on the road, are game-changing for our professionalism. When we ever have questions (of which we had many while setting up our system - no one here it an IT ...
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TM
Todd M
09/05/23
"Strong Start to Nextiva Service"
What do you like best about Nextiva? Human-Support Setup was quick and useful. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].