9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2301-2310 out of 6255
MK
Michael Knish
09/07/23
I worked with Jay, it was great.
I worked with Jay, my case # was 02437899. He was awesome and helpful, really listened to my problem and helped me find a solution. I really appreciated his help, and hope I get randomly assigned to him again next time I have to call customer service. Thanks Jay!
KF
Kathie F
09/07/23
"Highly recommend Nextiva!"
What do you like best about Nextiva? The people I worked with for both identifying business use needs and contract, as well as set up and configuration were professional, knowledgable and very helpful. Nextiva as a VoIP and faxing solution is great technology. The functionality options of fax to/from email as well as multiple users through the portal is just what we needed here! 10 outta 10 stars!!
AM
Alvaro Meza
09/07/23
NextivaONE
NextivaONE has transformed the way we communicate and collaborate internally and with our clients. It's a comprehensive solution that offers reliability, flexibility, and scalability, making it a top choice for businesses of all sizes. We highly recommend it!
KH
kari h
09/07/23
"Call forwarding"
What do you like best about Nextiva? The helpful customer service and the pleasantness What do you dislike about Nextiva?
VD
Vivian D
09/07/23
"Amazing and helpful customer service"
What do you like best about Nextiva? Super easy and helpful to be able to contact customer service by phone or chat to troubleshoot any issues. I don't often have questions, but I love that I can reach out whenever needed and get my problems solved.
BG
Breanna G
09/07/23
"Thanks for being welcoming, and fast!"
What do you like best about Nextiva? Moblity and great customer service via email. Consideration of a work-place enviornment is a effective quality in creating a good team, even with those outside of our network.
ME
Marwa E
09/06/23
"My experience with Nextiva has been amazing."
What do you like best about Nextiva? The service is fast. I have a problem; they fix it within a few minutes. There are little to no wait times. They always find a way to fix any issue. Other companies make you wait hours and transfer you back and forth. Nextiva sets you up with one representative that is able to help through the entire process.
AU
Anonymous User
09/06/23
"Fast and Efficient!"
What do you like best about Nextiva? I love that I can chat and get the same great service as when I call!! I appreciate that they give their names so I feel like it was a real person helping me!
BA
Brooke A
09/06/23
"Excellent business phone system"
What do you like best about Nextiva? Streamlines client calls while allowing for team collaboration. Helpful features such as calendar and cloud integration. What do you dislike about Nextiva?
DM
David Mcnery Tijerino
09/06/23
Love the company!!!
Starting with Josh with all the information and step by step guide to open my account, to the escalation team that helped me verify my account and to Yoicel from the support team that help me with questions and inquiries I had. All of them were polite, professional and show real interest in me and my business. Love this company and I just started with them!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].