Nextiva Reviews in September 2026: User Ratings, Pros & Cons

Nextiva is real good

Nextiva has been a great tool for my business. I can receive calls from my laptop or my personal phone. It is easy to use and all voice messages are sent to your email and automatically transcribed into the application.

Seamless onboard at sales

Seamless onboard at sales. The process of completing the process on the website was somewhat fragmented as the rep was not sure, at some points, where to navigate on the page. Overall, a very positive experience to start the service

Nick @ CR

Nick was great! He was courteous, patient and kind. He is very knowledgeable and knew exactly what to do to correct my situation.

Great follow-up customer service

Great follow-up customer service. Nick @ CR

Nextiva's setup was really easy

Nextiva's setup was really easy and they were there for me for every step of the way. They were able to program phones that we had and link they really quickly to our account. I would recommend the service for everyone that would like a dependable solution without dropping calls and a good functional app.

Very helpful

Very helpful in working with us to resolve our billing issue. He really does care about the clients and it shows.

Lisa made my experience great!

Lisa made my experience great! I probably started with structural issues in initial sign up as we are a non-profit and I'm only a monkey arranging for a desk phone. So finally, after I got us up and running with wrong info in the phone device window, another glitch caused me to reach out to Nextiva -- hah, the glitch was phone cord in headphone jack, so no dial tone on handset ;) -- anyway, all turned out. Lisa was very kind and patient -- fixed everything after a few reboots. Made my day ...

Save time, Call Nextiva first!

I have been using Nextiva for a couple years now and they have made every thing so seamless and easy. Try price shopping all the items you get with other places and compare - fabulous rates. Any time I have a question or problem they are very quick to respond! I went thru several others before I was lucky enough to find them and haven't had to look any further!

"It’s a good service so far."

What do you like best about Nextiva? The call recording services. Was a key decision maker for me What do you dislike about Nextiva?

My successful Nextiva experience

I have a strong appreciation for Nextiva. Throughout the past year, I've relied on Nextiva as my primary phone application, and it has consistently exceeded my expectations. As a broker, maintaining precise and efficient communication with both customers and carriers is paramount to my success. Nextiva has proven to be a valuable asset in this regard, offering exceptional service, responsive customer support, impeccable call quality, and seamless call logging. Thanks to Nextiva, my workflow ...