9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2261-2270 out of 6255
R
Robin
09/13/23
Case 02408679 Rep. Nick @ CR
Nick @ CR Nick was very helpful and professional in addressing our issue. I wish that all customer support personnel were as good as him.
AU
Anonymous User
09/13/23
"Nextiva meets your business needs"
What do you like best about Nextiva? It is user friendly and the support team is top notch. What do you dislike about Nextiva?
AU
Anonymous User
09/13/23
"Nextiva Business VoIP Solution"
What do you like best about Nextiva? Nextiva has provided a reliable VoIP solution for our organization and has been excellent with responses to support inquiries. We have a dedicated representative who has responded reliably within a 24-hour period without fail.
AU
Anonymous User
09/12/23
"Great Customer Service, but some technical difficulties"
What do you like best about Nextiva? Customer Service is awesome, everyone has been professional and friendly. Today an onboarding representative helped me whose name is Marina (Marina K on the emal address.) and it was a perfect phone call. She was professional, very friendly, extremely fast and extremely skilled at her job. You could feel her smile come through right through the phone. Marina helped me get the main number, toll free number, mobile app, voice mail and fax service set up ...
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BT
Brian T
09/12/23
"Great Customer Service! Lots of Knowledge"
What do you like best about Nextiva? The UI interface is very easy to use. If you need help, Chat Support is always around to assist What do you dislike about Nextiva?
AU
Anonymous User
09/12/23
"Easier than expected!"
What do you like best about Nextiva? This is the first time working with a service company where I have recieved follow up phone calls and emails to make sure not only was I interested in the product, but also understood the information provided to me. Presentation of the service was clear, concise, and tailored to my specific needs. I was a bit nervous about the set up process and downtime -- there was none! Porting of my number was seemless without any disruption to my business. The few ...
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GP
G P Newsom
09/12/23
Excellent customer service
Benjamin was very helpful and accomplished what I needed efficiently and professionally
AE
abe e
09/12/23
excellent customer service all around
excellent customer service all around. everyone was professional, courteous and helpful. i would highly recommend nextiva.
AU
Anonymous User
09/12/23
"Customer Service is the worst part about nextiva"
What do you like best about Nextiva? The product itself is amazing, we have no issues with using Nextiva. What do you dislike about Nextiva?
A
Angela
09/12/23
Nextiva has really allowed our team to…
Nextiva has really allowed our team to be more flexible while at the same time being available to our customers.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].