9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2241-2250 out of 6255
AU
Anonymous User
09/15/23
"Customer Service Chat"
What do you like best about Nextiva? Chat persons are valuable and very knowledgable on assisting . What do you dislike about Nextiva?
AU
Anonymous User
09/15/23
"Quick Response to urgent issue"
What do you like best about Nextiva? I like that I can submit an online ticket. I don't have a lot of time to hop on a call each time I need assistance. The online ticket submission allows me to keep my work flow moving without having to drop everything to get issues resolved.
LA
Leandro A
09/14/23
"Very Fast Configuration"
What do you like best about Nextiva? Tech support configured all my needs very fast. What do you dislike about Nextiva?
DR
Dan R
09/14/23
"Overall it is good product to use"
What do you like best about Nextiva? - Excellent service - Customize feature
KM
Kehau M
09/14/23
"Excellent service"
What do you like best about Nextiva? The functionality of the app helps me to manage my business on the go! If an issue does arise, the customer service team is there to help!
AU
Anonymous User
09/14/23
"Great VoIP service with great customer service"
What do you like best about Nextiva? Nextiva's customer service is one of the best that I've encountered. There are always real people waiting to chat with you for whatever snags you may come across.
HA
Hannah A
09/14/23
"Exceptional Service: A Five-Star Experience!"
What do you like best about Nextiva? I am impressed with the lightning-fast responses from this service's support team. It makes it easy to email support and have a team member reach out immediately to get it fixed without me having to wait on hold for a person I can send the request and know it will get done.
AU
Anonymous User
09/14/23
"Initial onboarding"
What do you like best about Nextiva? The onboarding was fast and to the point. Wasting no time and getting the phones up and running quickly. Seems to be one stop center for phone solutions for small business.
AU
Anonymous User
09/14/23
"Works well for busy clinic"
What do you like best about Nextiva? We have in office staff as well as a virtual assistant and Nextiva allows for this easily. What do you dislike about Nextiva?
ML
Marco L
09/14/23
"Nextiva was fast, easy, and convenient."
What do you like best about Nextiva? Good customer service, great prices, and it was very convenient to setup! I wanted to switch to cloud based phones and they were perfect!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].